IT Support Specialist

DOBBS TIRE & AUTO CENTERS; High Ridge (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

DOBBS TIRE & AUTO CENTERS in Missouri is seeking an IT Support Specialist to join our team, providing hands-on and remote IT support for a growing network of retail tire stores.

You will collaborate with internal IT teams and external partners to maintain uptime, security, and performance while helping scale our technology infrastructure as we expand.

Qualifications

• 2–3+ years of experience in enterprise IT support, ideally across multiple retail or service locations.
• Strong knowledge of Microsoft 365, Azure, InTune, and Entra.
• Automotive aftermarket, retail, or service-industry background preferred

Responsibilities

• Troubleshoot and resolve a wide range of technical issues across retail and corporate environments—both on-site and remotely
• Collaborate with internal IT teams and external partners to ensure system uptime, security, and performance
• Recommend and implement process improvements that enhance system efficiency and resiliency
• Manage and maintain an organized inventory of hardware, tools, and replacement parts
• Create and maintain clear technical documentation, including troubleshooting steps and maintenance procedures
• Assist with the rollout and implementation of new systems and upgrades

Skills

Windows PCs

Printers

Microsoft 365

Azure

Intune

Entra

IT support

Job description

To be a team memberof the Driven by Dobbs familyyou must be dedicatedto supportingthe company’s mission, vision, and values.

OURMISSION:To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITIONTITLE:IT Support Specialist

CLASSIFICATION:Exempt

POSITIONOVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We’re looking for a proactive IT Support Specialist to join our growing team and help drive technical excellence across our corporate and retail store locations. This is a hands-on, high-impact role supporting a fast-paced network of retail automotive and tire service centers. You’ll work closely with our Sr. IT Specialist and external vendors to provide top-tier support and help scale ourtechnologyinfrastructure as we grow.

ROLESANDRESPONSIBILITIES:

• Troubleshoot and resolve a wide range of technical issues across retail and corporate environments—both on-site and remotely
• Collaborate with internal IT teams and external partners to ensure system uptime, security, and performance
• Recommend and implement process improvements that enhance system efficiency and resiliency
• Manage and maintain an organized inventory of hardware, tools, and replacement parts
• Create and maintain clear technical documentation, including troubleshooting steps and maintenance procedures
• Assist with the rollout and implementation of new systems and upgrades

SUCCESSFACTORS:

• 20% travel throughout the local market
• A strong belief in safety-Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a commitment to results
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• A high level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Strong critical thinker with a high level of attention to detail
• Highly-customer centric and master relationship builder
• Proficiency in managing and deploying Windows PCs and printers
• Ability to lift and move equipment (up to 75 lbs.) and work in tight spaces (network closets, under desks, etc.)
• Flexibility to work evenings, weekends, and holidays as needed

WORKENVIRONMENT:

• Corporate headquarters is located at:1983 Brennan Plaza High Ridge, MO 63049
• This position operates out of a temperature-controlled office environment- work from work is required
• This position will be required to use standard office equipment such as phones, computers, printers, etc.

EXPERIENCEANDEDUCATION:

• 2–3+ years of experience in enterprise IT support, ideally across multiple retail or service locations
• Strong knowledge of Microsoft 365, Azure, InTune, and Entra
• Automotive aftermarket, retail, or service-industry backgroundpreferred

Driven by Dobbsis an equal opportunity employer. All candidates agree tocomplete a selection assessment andpre-employmentscreenings.