Senior IT Support Specialist – Higher Education

University System of Georgia; Columbus (GA); Sur place; USD 40 000 - 44 000; Plein temps

Résumé du poste

Columbus State University is seeking an IT Support Specialist II to join the IT Client Support Services team. The role focuses on delivering high-level technical support for hardware and software, training users, and ensuring system stability and optimal configuration in line with CSU guidelines.

The position requires a bachelor's degree and 2-5 years of related experience, with duties including problem solving, remote troubleshooting, and maintaining documentation.

Qualifications

• Minimum qualifications include a bachelor's degree and 2-5 years applicable experience or an equivalent combination of education, training, and experience.
• Proven ability to diagnose and resolve complex technical and procedural issues; provide hands-on training and support.

Responsabilités

• Provide high-level IT support to faculty, staff and students for hardware and software.
• Install, configure, and maintain software, hardware and peripherals per design specs.
• Offer training on technology to meet teaching and learning needs.
• Manage remote access to resolve issues and maintain system stability.
• Maintain records of daily activities and resolutions in a ticketing system.
• Collaborate with CSU staff to implement effective technology solutions.

Connaissances

Customer service

Problem solving

Technical support

Windows

Mac OS

MS Office

Formation

Bachelor2 degree

Outils

PC imaging

Description du poste

Columbus State University is seeking an IT Support Specialist II to join the IT Client Support Services team. The role focuses on delivering high-level technical support for hardware and software, training users, and ensuring system stability and optimal configuration in line with CSU guidelines.

The position requires a bachelor's degree and 2-5 years of related experience, with duties including problem solving, remote troubleshooting, and maintaining documentation.