Senior IT Support Specialist — Frontline & Remote Help

NOW Foods; Bloomingdale (IL); On-site; USD 60,100 - 76,500; Full time

Job summary

NOW Foods is seeking an IT Support Specialist at our Bloomingdale, IL location to provide exceptional front-line IT support. You will handle various forms of user requests, lead troubleshooting efforts, and ensure timely resolution of issues across multiple platforms.

The ideal candidate will have over 5 years of IT service experience and a solid understanding of desktop environments, networking, and user support protocols. Must possess excellent communication skills to interact effectively with team members and users.

Qualifications

• 5+ years of practical IT support experience.
• Broad knowledge of end-user computing environments.
• Ability to communicate technical information clearly.

Responsibilities

• Provide front-line IT support for user community.
• Assist with imaging, configuration, and testing of desktop environment.
• Support for Office 365, printers, and network issues.

Skills

User Support

Troubleshooting

Network Diagnosis

Office 365 Support

Communication Skills

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Cisco VoIP

Job description

NOW Foods is seeking an IT Support Specialist at our Bloomingdale, IL location to provide exceptional front-line IT support. You will handle various forms of user requests, lead troubleshooting efforts, and ensure timely resolution of issues across multiple platforms.

The ideal candidate will have over 5 years of IT service experience and a solid understanding of desktop environments, networking, and user support protocols. Must possess excellent communication skills to interact effectively with team members and users.