IT Support Specialist I — Frontline Helpdesk (Onsite)

Sourcebooks; Naperville (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

401(k)

Paid time off

Disability insurance

Life/AD&D insurance

Job summary

Sourcebooks is seeking a detail-oriented IT Technical Support Specialist, Level I, to join our Naperville team. You will be the first point of contact for staff IT needs, handling email, Teams, tickets, and in-person support while documenting troubleshooting steps and solutions.

You’ll converse with the IT team and other departments on projects, provide user training, host webinars, and contribute to our knowledge base. Onsite 5 days a week, with potential hybrid after 90 days.

Qualifications

• This role requires at least 1 year in a 300+ user Active Directory environment with Microsoft 365.
• Solid understanding of IT hardware and software for Windows and macOS platforms.
• Excellent written and verbal communication and strong documentation skills.
• Ability to work independently and in teams with strong prioritization in a fast-paced setting.
• Familiarity with asset management and project-tracking tools is a plus.

Responsibilities

• Provide frontline IT support via email, Teams, tickets, and in person.
• Diagnose and resolve common technical issues; document steps and solutions.
• Support a mixed Windows and macOS environment and maintain knowledge base.
• Lead IT orientations, user training, and moderate company webinars and meetings.
• Record time spent on tasks and contribute to IT projects and improvements.
• Assist with onboarding and set up of new user computers and workstations.
• Collaborate across departments to meet company goals and maintain service levels.

Skills

Active Directory

Microsoft 365

Windows

macOS

Customer service

Communication

Documentation

Training

Team collaboration

Tools

Monday.com

Smartsheet

Asset management tools

Job description

Sourcebooks is seeking a detail-oriented IT Technical Support Specialist, Level I, to join our Naperville team. You will be the first point of contact for staff IT needs, handling email, Teams, tickets, and in-person support while documenting troubleshooting steps and solutions.

You’ll converse with the IT team and other departments on projects, provide user training, host webinars, and contribute to our knowledge base. Onsite 5 days a week, with potential hybrid after 90 days.