IT Support Specialist

Ipro Networks Pte. Ltd.; Plainfield (IL); On-site; USD 34,440 - 44,083; Part time

Job summary

Ipro Networks Pte. Ltd. is seeking a Client Support Associate / IT Support Specialist to provide onsite technical support for internal staff in a fast-paced office in Plainfield, IL.

You will be the primary onsite IT contact, handling hardware, software, networking, and printer issues and delivering excellent customer service. The role offers hands-on enterprise IT experience, a 3-month contract with possible extension or temp-to-hire, and daily collaboration with the IT team.

Qualifications

• 2+ years of IT Support or Help Desk experience.
• 2+ years of customer service experience.
• Experience troubleshooting Windows OS, hardware, printers, and Office apps.
• Basic networking concepts and troubleshooting.

Responsibilities

• Provide first-level technical support to internal employees for hardware, software, and network issues.
• Troubleshoot desktop/laptop/printer issues and peripheral devices.
• Install, configure, and maintain software, OS, drivers, and applications.
• Image, deploy, and replace laptops and devices for end users.
• Support onboarding by configuring equipment and workstations.

Skills

IT Support

Customer Service

Communication

Troubleshooting

Ticketing Systems

Education

Associate or Bachelor’s degree in IT

Tools

Microsoft Office

VPN connectivity

Job description

Client Support Associate / IT Support Specialist

Duration: 3 Months Contract (Possible Extension / Temp-to-Hire)
Location: Plainfield, IL 60544 (Onsite)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Two days per week: 10:00 AM – 7:00 PM, employee-selected except Mondays)
Pay Rate: $28.00/hour on W2

Job Summary

We are seeking a Client Support Associate / IT Support Specialist to provide onsite technical support for internal employees in a fast-paced office environment. This individual will serve as the primary onsite IT contact, delivering exceptional customer service while troubleshooting hardware, software, networking, and printer issues. The ideal candidate is customer-focused, technically proficient, and comfortable working independently while collaborating with a larger IT support team.

This role offers the opportunity to convert to a full-time position based on performance and business needs.

Key Responsibilities

• Provide first-level technical support to internal employees for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues.
• Install, configure, and maintain software, operating systems, print drivers, and workstation applications.
• Prepare, image, deploy, and replace laptops and other end-user devices.
• Support new hire onboarding by configuring equipment and user workstations.
• Perform hardware replacements, software updates, and routine system maintenance.
• Respond to and resolve IT support requests through an internal ticketing system and chat support.
• Provide remote support via chat while also assisting employees in person.
• Escalate complex technical issues to appropriate support teams when necessary.
• Monitor IT systems, identify recurring issues, and implement corrective actions.
• Document troubleshooting steps, resolutions, and updates within the ticketing system.
• Deliver outstanding customer service while serving as the primary onsite IT support contact.

Required Qualifications

• 2+ years of IT Support, Help Desk, or Desktop Support experience.
• 2+ years of customer service experience.
• Experience troubleshooting:
  • Windows operating systems
  • Desktop and laptop hardware
  • Printers and peripheral devices
  • Microsoft Office applications
• Basic understanding of networking concepts and network troubleshooting.
• Strong verbal and written communication skills.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to provide both remote and onsite technical support.

Preferred Qualifications

• Experience supporting VPN connectivity.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Associate's or Bachelor's degree in Information Technology or a related field.
• Experience imaging, configuring, and deploying laptops.
• Familiarity with hardware upgrades and workstation setup.

Soft Skills

• Friendly, approachable, and customer-focused.
• Strong interpersonal and communication skills.
• Ability to remain calm under pressure and manage stressful situations.
• Team-oriented with a positive attitude.
• Self‑motivated and dependable.
• Professional demeanor with a strong commitment to customer satisfaction.

Work Environment

• 100% onsite office environment.
• Support internal employees through in-person assistance and remote chat.
• Daily ticket volume may range from approximately 10 to 80+ support requests.
• Comprehensive 3–4 week training program provided.
• Company-issued equipment supplied.

Additional Information

• Opportunity for contract extension and potential full-time employment based on performance and business needs.
• Collaborative, supportive, and team‑oriented work environment with opportunities to gain hands‑on enterprise IT support experience.