IT Help Desk

Midwest Foods; Chicago (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, STD/LTD

401-k with employer match

Vacation and PTO/sick days

Job summary

Midwest Foods is seeking an Information Technology Support/Helpdesk specialist for our Chicago location. This on-site role supports end users, configures devices, and troubleshoots hardware and software issues.

The ideal candidate has strong communication, teamwork, and customer service skills, with knowledge of M365 and basic networking concepts. First shift, Monday–Friday, 10:00 AM–6:00 PM on-site.

Qualifications

• On-site availability five days per week; no remote option.
• Strong verbal and written communication skills; able to explain tech to non-technical users.
• Teamwork and collaboration across departments.
• Excellent customer service skills.
• Knowledge of Microsoft 365 (M365).
• Basic understanding of network topology and common devices.
• High school diploma or equivalent; IT certifications or coursework in IT-related fields are a plus.

Responsibilities

• Serve as the first point of contact for end users and provide technical assistance.
• Configure and support devices (workstations, mobile devices, remote terminals, laptops and desk phones).
• Maintain knowledge of hardware and software to maximize network efficiency.
• Troubleshoot OS and application software to support users.
• Install software or hardware and coordinate with system admins as needed.
• Manage user accounts, access, and security configurations.
• Escalate issues to next level support when necessary.
• Follow up to ensure problems are resolved.

Skills

On-site

Communication skills

Teamwork

Customer service

M365 knowledge

Network basics

Education

High school diploma

IT certifications/ coursework (plus)

Tools

M365

Job description

Job Details

Job Location: Midwest Foods Chicago - Chicago, IL 60632

Salary Range: $19.00 - $22.00 Hourly

Midwest Foods is a wholesale food distributor providing top quality food products to numerous food establishments in Chicago, surrounding suburbs, Michigan, Wisconsin and Indiana. We import fruits and vegetables from all over the world and distribute these products to local markets. We are currently hiring for an Information Technology Support/ Helpdesk for our Chicago location.

The Information Technology Support/Helpdesk is responsible for providing internal technical support, resolving issues via phone, email and in person.

1st Shift -10:00AM – 6:00PM; Monday – Friday on-site.

Responsibilities

• Serve as the first point of contact for end users and provide technical assistance.
• Configure and support devices such as workstations, mobile phones, remote terminals, laptops and desk phones.
• Maintain adequate knowledge of existing hardware and software in use to maximize efficiency of the network and users' utilization of them.
• Knowledge of operating systems and of the application software used to provide high levels of support to users.
• Install new software applications or hardware, coordinating assistance from system admins when necessary.
• Assist in providing computer/network support relating to software and hardware problems reported by users and maintain adequate inventory of IT supplies.
• Maintain all computer and printer equipment; arrange service when necessary.
• Add and maintain users on the network; assign application access, ensure security, and maintain their configurations within standards.
• Perform all duties in accordance with policies.
• Troubleshot network and Internet issues as they arise.
• Escalate problems to next level support for further diagnosis.
• Follow up with users to ensure issues are resolved.
• Perform other duties as assigned.

Qualifications

• Availability to work on-site 5 days per week. (no remote option)
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Proven ability to work effectively in a team-oriented environment and collaborate across departments.
• Excellent customer service skills.
• Knowledge of M365.
• Basic understanding of network topology, including common network devices and troubleshooting principles.
• High school diploma or equivalent required; additional technical certifications or coursework in IT-related fields are a plus.

Benefits

• Health, Dental, Vision, Life, STD/LTD, VL, Accident, Critical Illness Insurance
• 401-k with employer match
• Vacation and PTO/sick days