IT Support Specialist: Troubleshoot, Configure & Support

Arena Staffing; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Arena Staffing in Chicago is seeking an IT Support Specialist to provide frontline technical support for our employees. This full-time role requires hands-on troubleshooting of hardware, software, and network issues, plus setup of systems, accounts, and permissions.

You will monitor systems, perform backups, and contribute to process improvements while delivering excellent customer service. Candidates should hold a Bachelor's degree in CS/IT and have 2+ years of experience in a similar role,

Qualifications

• Bachelor's degree preferred in CS/IT or related field.
• 2+ years of IT support experience.
• Strong hardware, software, and networking knowledge.
• Experience with Windows and macOS, Active Directory, and Office 365.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team environment.

Responsibilities

• Provide technical support to employees via phone, email, and in-person
• Troubleshoot and resolve hardware, software, and network issues
• Install and configure computer systems and software
• Set up and maintain user accounts and permissions
• Monitor and maintain computer systems and networks
• Perform regular backups and data recovery
• Assist with the implementation of new technology and software
• Train employees on basic computer and software usage
• Keep track of inventory and order necessary equipment and supplies
• Maintain documentation and records of technical issues and resolutions
• Collaborate with other IT team members to improve processes and procedures

Skills

Customer support

Networking

Windows

MacOS

Active Directory

Office 365

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Arena Staffing in Chicago is seeking an IT Support Specialist to provide frontline technical support for our employees. This full-time role requires hands-on troubleshooting of hardware, software, and network issues, plus setup of systems, accounts, and permissions.

You will monitor systems, perform backups, and contribute to process improvements while delivering excellent customer service. Candidates should hold a Bachelor's degree in CS/IT and have 2+ years of experience in a similar role,