Campus IT Helpdesk Lead - Endpoint & AV Support

Wilson-College; Chambersburg (Franklin County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Tuition remission for employees and 가족

On-site fitness center access

EAP confidential support

Job summary

Wilson College in Chambersburg, PA, seeks a technically skilled Technical Support Specialist to support faculty, staff, and students with endpoint devices and AV systems. You will manage the helpdesk, troubleshoot hardware/software, and assist with deployments and classroom tech.

The role requires a two-year degree with at least two years of helpdesk experience, plus strong customer service and teamwork skills.

Qualifications

• Associate degree or equivalent education and experience, preferably in a computer-related field.
• Minimum of two years of experience providing endpoint, desktop, helpdesk, or related technical support.
• Experience supporting PC and Mac hardware and Windows and macOS operating systems.
• Experience with Microsoft Office/Microsoft 365, web browsers, web-based collaboration tools, and other end-user applications.
• Experience supporting instructional or audiovisual technology, including classroom presentation systems, projectors, and video conferencing systems, preferred.

Responsibilities

• Oversee the Wilson College technology helpdesk and ensure coverage during service hours.
• Provide telephone, remote, and onsite support for hardware, software, and AV technologies.
• Deploy, configure, maintain, and support endpoint technology including laptops, desktops, monitors, printers, and mobile devices.
• Assist with network-based endpoint deployment, imaging, software updates, patches, and security processes.
• Diagnose hardware issues and coordinate warranty service and repairs with vendors as appropriate.
• Provide classroom, meeting, and event tech support when needed and supervise student helpdesk staff.

Skills

Technical Support

Endpoint Tech

Customer Service

Communication

Helpdesk Ops

Supervision

Time Management

Teamwork

Adaptability

Problem Solving

Education

Associate Degree

Helpdesk Experience

PC/Mac Hardware

Microsoft 365

AV Tech Support

Higher Education Experience

Tools

Windows OS

macOS

Printers

AV Equipment

Job description

Wilson College in Chambersburg, PA, seeks a technically skilled Technical Support Specialist to support faculty, staff, and students with endpoint devices and AV systems. You will manage the helpdesk, troubleshoot hardware/software, and assist with deployments and classroom tech.

The role requires a two-year degree with at least two years of helpdesk experience, plus strong customer service and teamwork skills.