System Administrator, Endpoint

Tyler Junior College; McKinney (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Tyler Junior College in Texas seeks a System Administrator, Endpoint to provide on-campus support for end users, diagnosing and resolving hardware, software, and system issues. This role ensures SLAs are met and delivers high-quality customer service while maintaining endpoint systems.

Duties include supporting campus computing resources, including virtual desktop infrastructure, AV support for events, and documentation in ServiceNow.

Qualifications

• Associate’s degree in a computer-related discipline.
• One year of IT Service Desk or Field Technician experience.
• Bachelor’s degree in a computer-related discipline preferred.
• Experience with ServiceNow and IT support tools.
• IT certifications (e.g., CompTIA A+/Network, MTA, AWS) preferred.
• Willingness to pursue additional technology certifications.

Responsibilities

• Provide PC hardware/software support.
• Troubleshoot end-user hardware/software and basic network issues.
• Assist clients with campus computing resources including VDI.
• Install, administer, and troubleshoot hardware/software and peripherals on-site and remotely.
• Schedule events requiring Media/IT support and provide AV hardware for instructional and special events on and off campus.
• Maintain call logs, document solutions, and knowledge base articles in ServiceNow.
• Use a variety of advanced tools to support remote locations.
• Provide professional customer care in a fast and efficient manner.

Skills

Windows OS

Microsoft Office

Mac Computers

Email & Internet

Virtual Desktop

Network basics

ServiceNow

Teamwork

Customer service

Troubleshooting

End-user support

Education

Associate’s degree

Bachelor’s degree

Tools

IP Call Manager

ServiceNow

Job description

The System Administrator, Endpoint provides on-campus technical support to end users by diagnosing, researching, and resolving a wide range of hardware, software, and system-related issues. This position ensures service level agreements are met, delivers high-quality customer service, and performs complex technical tasks to maintain and support endpoint systems across the institution.

• Provide PC hardware/software support.
• Work with end users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues.
• Assist clients in the use of campus computing resources, including virtual desktop infrastructure.
• Install, administer, and troubleshoot computer hardware/software and peripherals on-site and remotely.
• Schedule events requiring Media/IT support and provide AV hardware for instructional and special events on and off campus.
• Maintain call logs, document solutions, and knowledge base articles in ServiceNow.
• Use a variety of advanced tools to support remote locations.
• Maintain a professional demeanor.
• Provide quality customer care in a fast and efficient manner.

COMPETENCIES

Knowledge, Skills, And Abilities

• Knowledge of Microsoft Windows OS and Microsoft Office products.
• Experience with Apple or Mac Computers, email, internet, printers, PCs, mobile devices & tablets, and utility software.
• Excellent reading, writing, and English-speaking skills
• Knowledge of basic network and PC technology
• Experience using and supporting a virtual desktop environment
• Ability to install, upgrade, and configure vendor software and hardware.
• Ability to test and support multiple end-user technologies and applications.
• Ability to troubleshoot hardware and application connectivity across networks and firewalls.
• Ability to answer and resolve hardware and application questions and problems.
• Ability to work in a team environment.
• Provide technical guidance and support to end-users.
• Assist end-users in developing product solutions.

Supervisory Responsibilities

Individual Contributor

Work Environment:

Regular work required outside of normal business hours.

Physical Demands:

Sitting, walking, standing, driving, routinely requires lifting, carrying, pushing, or moving items that weigh 20 pounds or more

Travel Required:

Yes - Minimal

If travel is required, the candidate must have and maintain a current, valid driver’s license and an acceptable driving record.

Required Education

Associate’s degree in a computer-related discipline

Required Experience

One year of experience as an IT Service Desk Specialist or IT Field Technician

Preferred Education

Bachelor’s degree in a computer-related discipline

Preferred Experience

• Experience using the Integrated Voice Response/IP Call Manager system
• Experience with ServiceNow
• One year of PC and/or network experience

Preferred Credentials/Licensures

• IT-related certifications (i.e., CompTIA A+/Network, MTA, AWS, Microsoft Fundamentals)
• Candidate must be willing to pursue additional Technology certifications post-employment as mandated by management.

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.