Senior IT Support Specialist — End-User & Network Support

Elm Azure LLC; Des Moines (IA); On-site; USD 88,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Elm Azure LLC in Des Moines, IA is seeking a full-time IT Support Specialist to troubleshoot hardware and software, assist with network and system maintenance, and guide end-users with technical solutions.

The role involves monitoring performance, installing software, documenting solutions, and collaborating with the IT team to keep operations running smoothly in a modern office environment with growth opportunities.

Qualifications

• Bachelor's degree in a related field and several years of experience in a similar IT support role.
• Strong analytical and communication skills.
• Proficiency in data management and reporting.
• Experience with network administration, system maintenance, and end-user support.

Responsibilities

• Troubleshoot hardware and software issues.
• Assist with network and system maintenance.
• Provide technical guidance to end-users.
• Monitor system performance.
• Install and configure software.
• Document technical solutions.

Skills

IT support

Troubleshooting

Network maintenance

End-user support

Documentation

Communication skills

System monitoring

Software installation

Education

Bachelor's degree

Tools

MS Office

Specialized software

Job description

Elm Azure LLC in Des Moines, IA is seeking a full-time IT Support Specialist to troubleshoot hardware and software, assist with network and system maintenance, and guide end-users with technical solutions.

The role involves monitoring performance, installing software, documenting solutions, and collaborating with the IT team to keep operations running smoothly in a modern office environment with growth opportunities.