Senior End User Support & IT Experience Lead

Pho Prime, LLC; Shelton (CT); On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

Mobility Allowance

Job summary

Franchise World Headquarters, LLC is seeking a Sr. Specialist, End User Support to deliver high-level enterprise user support across hardware and software.

You will troubleshoot issues via in-person, tickets, phone, or webchat and mentor junior analysts under the End User & Experience Support manager. Responsibilities include Azure management, PowerShell scripting, and ensuring global language support for employee services.

Qualifications

• Bachelor's degree required or equivalent experience in IT.
• 2–6 years of relevant end user support or related tech experience.
• Excellent written and verbal communication skills.

Responsibilities

• Manage Azure environments, tenant administration, and VM design and deployment.
• Create and maintain PowerShell scripts for desktop environment improvements.
• Handle end-user tickets and remote/onsite troubleshooting for hardware and software.
• Monitor desktop infrastructure performance and recommend process improvements.
• Analyze technology trends to inform employee experience and enterprise offerings.
• Coach analysts on new enterprise software and IT regulations; document processes.
• Provide cross-team support to Employee Experience and Technology projects.
• Ensure employee services are localized for global languages.

Skills

Azure AD

Intune Administrator

Active Directory

PowerShell

VM management

Education

Bachelor's degree in Business Administration, Information Systems, or a related field

Tools

Virtual Disk Management

Job description

Franchise World Headquarters, LLC is seeking a Sr. Specialist, End User Support to deliver high-level enterprise user support across hardware and software.

You will troubleshoot issues via in-person, tickets, phone, or webchat and mentor junior analysts under the End User & Experience Support manager. Responsibilities include Azure management, PowerShell scripting, and ensuring global language support for employee services.