Senior IT Support & Systems Specialist

LS Corp.; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and comprehensive…

Career advancement opportunities

Exposure to enterprise-level tech

Collaborative and innovative work env.

Job summary

Superior Essex seeks a Senior IT Support Specialist to join our Information Technology team in Atlanta. This in-office role provides advanced technical support across offices, manufacturing facilities, and remote sites, handling Windows, macOS, Microsoft 365, and security-related tasks.

You will manage Active Directory, Azure AD, and 365 services, while supporting endpoint management, network services, and infrastructure projects.

Qualifications

• 5+ years of experience in IT support, desktop support, systems administration, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, and Microsoft 365 administration.
• Experience with Active Directory, Azure AD, Exchange Online, Teams, SharePoint, and OneDrive.
• Working knowledge of TCP/IP networking, DNS, DHCP, VPNs, wireless networking, and endpoint security technologies.
• Experience with endpoint management platforms such as Microsoft Intune, SCCM, or equivalent tools.
• Strong troubleshooting, analytical, and problem-solving skills; ability to manage multiple priorities.
• Excellent customer service and communication skills; ability to work independently and in a team.
• Bachelor’s degree or equivalent in IT; manufacturing environment experience a plus.
• Familiarity with virtualization (VMware/Hyper-V) and cybersecurity best practices.
• Experience with PowerShell scripting and automation.
• Industry certifications (CompTIA A+, Network+, Security+; Microsoft certifications) are a plus.

Responsibilities

• Provide advanced technical support for end users across offices, manufacturing facilities, and remote locations.
• Diagnose and resolve escalated incidents involving Windows, macOS, and Microsoft 365 apps.
• Administer Active Directory, Azure AD, and Microsoft 365 security groups.
• Support endpoint management with Intune and other tools; implement security controls.
• Troubleshoot network connectivity, printers, and remote access technologies.
• Configure and upgrade hardware and software per corporate standards.
• Collaborate with infrastructure, security, and applications teams on complex issues.
• Participate in IT projects, upgrades, and process improvements.
• Create and maintain technical documentation and support procedures.
• Analyze trends to improve user experience and efficiency.
• Support conference room tech, AV equipment, and collaboration platforms.
• Provide on-site IT support at Atlanta HQ and other locations as needed.
• Ensure compliance with security policies and change management.

Skills

Windows OS

macOS

Microsoft 365

Active Directory

Azure AD

Exchange Online

Teams

SharePoint

OneDrive

TCP/IP networking

VPNs

Endpoint security

Intune

SCCM

Hyper-V

PowerShell

VMware

Documentation

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Microsoft Intune

SCCM

VMware

Hyper-V

Job description

Superior Essex seeks a Senior IT Support Specialist to join our Information Technology team in Atlanta. This in-office role provides advanced technical support across offices, manufacturing facilities, and remote sites, handling Windows, macOS, Microsoft 365, and security-related tasks.

You will manage Active Directory, Azure AD, and 365 services, while supporting endpoint management, network services, and infrastructure projects.