Senior IT Support Specialist — Digital Banking

Cedar Point Federal Credit Union®; Lexington Park (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

A financial institution in Lexington Park, MD is seeking an IT Specialist III to provide technical assistance and support for computer systems and digital account access. The ideal candidate will have an associate's degree in IT or Business, two years of help desk support experience, and strong customer service skills. This full-time position offers opportunities for mentoring and collaborating within the IT department.

Qualifications

• Associate's degree in IT or Business required; Bachelor's preferred.
• Two years of help desk support experience required.
• Two years of customer service experience required.
• Knowledge of general computer equipment and operating methods.

Responsibilities

• Deploy and manage end-user devices including computers and tablets.
• Provide Tier III support for resolving computer issues.
• Assist members in accessing digital accounts via web and mobile.
• Collaborate with IT staff to resolve systemic problems.

Skills

Help desk support

Customer service

Technical assistance

Digital Banking

Education

Associate's degree in IT or Business

Tools

CompTIA A+

CompTIA Security +

Job description

A financial institution in Lexington Park, MD is seeking an IT Specialist III to provide technical assistance and support for computer systems and digital account access. The ideal candidate will have an associate's degree in IT or Business, two years of help desk support experience, and strong customer service skills. This full-time position offers opportunities for mentoring and collaborating within the IT department.