IT Specialist III

Cedar Point Federal Credit Union®; Lexington Park (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

A financial institution in Lexington Park, MD is seeking an IT Specialist III to provide technical assistance and support for computer systems and digital account access. The ideal candidate will have an associate's degree in IT or Business, two years of help desk support experience, and strong customer service skills. This full-time position offers opportunities for mentoring and collaborating within the IT department.

Qualifications

• Associate's degree in IT or Business required; Bachelor's preferred.
• Two years of help desk support experience required.
• Two years of customer service experience required.
• Knowledge of general computer equipment and operating methods.

Responsibilities

• Deploy and manage end-user devices including computers and tablets.
• Provide Tier III support for resolving computer issues.
• Assist members in accessing digital accounts via web and mobile.
• Collaborate with IT staff to resolve systemic problems.

Skills

Help desk support

Customer service

Technical assistance

Digital Banking

Education

Associate's degree in IT or Business

Tools

CompTIA A+

CompTIA Security +

Job description

Overview

IT Specialist III at Cedar Point Federal Credit Union — Lexington Park, MD.

The IT Specialist III is responsible for providing technical assistance and support related to computer systems, hardware, or software. The specialist responds to inquiries from Members and Employees and provides Tier III support to resolve issues. The specialist also assists members with digital accounts via web, mobile, or Teller24.

Responsibilities

• Deployment and management of end-user devices, including computers, tablets, printers, and other various hardware.
• Acts as secondary liaison for support vendors.
• Backup IT phone support for both Membership as well as employees.
• Assists Members in gaining access to digital accounts via web, mobile, or Teller24.
• Provide application access and support to staff and Membership.
• Provide general task supervision and mentorship to Tier I and Tier II support, and provide Tier III support in an attempt to resolve computer issues.
• Provides end-to-end print support.
• Assists with cleaning and maintenance of data center and equipment.
• Collaborate with other staff in the IT Department to resolve systemic problems and implement solutions.
• Complete required and recommended education courses. Follow all rules and regulations as applicable to the job function, including but not limited to the Bank Secrecy Act.
• All other duties assigned.

Qualifications

• An associate's degree in IT or Business is required. Bachelor’s degree, preferred.
• Two years of help desk support experience is required.
• Two or more years of customer service experience are required.
• CompTIA A+, CompTIA Security +, Microsoft ITSupport Certifications or equivalent, preferred.
• Knowledge of general computer equipment and operating methods.
• PC and Digital Banking experience preferred.
• Ability to follow instructions and perform duties according to procedures.
• Ability to work under direct guidance and to obtain technical advice from operation manuals and verbal instructions.
• Must be flexible with schedule and must have a good rapport with the public and co-workers.
• Two years of Credit Union experience is preferred.
• Member Service Representative experience is preferred.
• Valid Driver’s License

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology