Banking IT Service Desk Analyst (L1–L2)

Zensar Technologies; Plymouth (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Flexible work arrangements

Job summary

A leading IT services firm in Massachusetts is seeking a Service Desk Analyst to provide technical support to banking staff. The ideal candidate will have 2-3 years of experience in IT service desk roles, excellent communication skills, and a strong technical background in Windows environments. This role involves ensuring compliance with U.S. banking regulations and requires the ability to work in a fast-paced environment while providing exceptional customer service. Competitive benefits and flexible work arrangements are offered.

Qualifications

• 2-3 years experience in IT service desk or technical support role.
• Experience supporting a bank or financial services environment (preferred).
• Exceptional customer service orientation required.

Responsibilities

• Provide Level 1 and Level 2 technical support for banking staff.
• Ensure timely resolution of IT incidents and service requests.
• Document solutions and create user guides/knowledge base articles.

Skills

Phone/Customer support experience

Windows Technical Service desk experience

Communication skills

Knowledge of Windows 11

Basic knowledge of Windows, AD, VMWare

ITSM ticketing tools

Remote desktop connectivity

MS Office Suite support

Data privacy awareness

Education

Bachelor’s/associate degree in IT, Computer Science, or related field

Tools

Ivanti

ServiceNow

Job description

A leading IT services firm in Massachusetts is seeking a Service Desk Analyst to provide technical support to banking staff. The ideal candidate will have 2-3 years of experience in IT service desk roles, excellent communication skills, and a strong technical background in Windows environments. This role involves ensuring compliance with U.S. banking regulations and requires the ability to work in a fast-paced environment while providing exceptional customer service. Competitive benefits and flexible work arrangements are offered.