Senior IT Support Specialist

Dragados; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

A construction and engineering company in Atlanta, GA is seeking a skilled IT Support Technician. In this role, you will provide technical support through various channels and ensure the proper installation and configuration of hardware and software. The ideal candidate will have strong troubleshooting skills and be committed to providing excellent customer service. Responsibilities also include system maintenance, training employees, and creating documentation. This position offers a dynamic work environment in the heart of a vibrant city.

Qualifications

• Experience in diagnosing and troubleshooting hardware and software issues.
• Strong customer service skills and ability to communicate effectively.
• Knowledge in installing and configuring operating systems and applications.

Responsibilities

• Provide technical support via phone, email, or in person.
• Perform routine system maintenance and updates.
• Train employees on new technologies and document processes.

Skills

Diagnosing technical problems

Customer service

Hardware installation

Software configuration

Training on technology

Job description

Respond to user questions and requests for assistance via phone, email, or in person.

• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through problem-solving steps and provide technical support to ensure productivity.
• Maintain professionalism and provide timely, accurate customer service.

Installation and configuration

• Install and configure new hardware, software, operating systems, and peripherals like printers.
• Set up workstations for new employees, including creating user accounts and granting necessary access.
• Assist with the deployment of new applications and systems.

System maintenance and security

• Perform routine maintenance, such as applying updates and patches, to ensure stability and performance.
• Conduct regular backups to prevent data loss and perform data recovery if needed.
• Monitor systems for potential security threats and ensure network security.

Training and documentation

• Train employees on how to use new hardware and software effectively.
• Create and maintain user‑friendly documentation, manuals, and knowledge bases.

Other duties

• Monitor and report on system performance, issues, and resolutions.
• Track IT assets and manage inventory.
• Liaise with vendors and external support providers when necessary.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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