IT Support Specialist

Sealing Devices Inc.; Town of Lancaster (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Sealing Devices Inc. is seeking an IT Support Specialist to install, support and maintain desktops, laptops, and peripherals while providing help desk support for onsite and remote users.

You will work under the supervision of the Network Administrator to resolve issues and keep systems running smoothly. The role includes hardware/software setup, network troubleshooting, AD user management, cyber security awareness, and thorough documentation.

Qualifications

• Requires a high school diploma or equivalent and an associate degree in IT or related field.
• At least 1 year of job-related experience.
• Basic PC setup and troubleshooting proficiency.
• Familiarity with server/client architecture in a Microsoft-based environment.
• Familiarity with repair and support of PC peripherals (printers, scanners).
• Familiarity with networking concepts (IP addressing, DHCP, DNS).

Responsibilities

• Respond to help desk tickets and provide user support onsite, via phone, chat, or in person.
• Set up and configure computers, printers, and peripherals; install and update software.
• Troubleshoot basic network connectivity (Wi-Fi, VPN) and escalate complex issues.
• Manage user accounts and email configurations in Active Directory or similar systems.
• Enforce security policies and educate users on cybersecurity best practices.
• Maintain knowledge base articles and log tickets in the ticketing system.
• Provision equipment and accounts for new hires; revoke access for departures.
• Collaborate with senior IT staff, vendors, and service providers.

Skills

PC troubleshooting

Printer/Scanner support

Networking basics

AD/User management

Ticketing system usage

Education

High school diploma or equivalent

Associate Degree in Information Technology

Tools

Active Directory

Microsoft-based environment

Job description

Brief Description

The IT Support Specialist is responsible for the installation, support and maintenance of desktops, laptops and peripheral devices and will work under the supervision of the Network Administrator, providing help desk support for onsite and remote users.

Key Responsibilities

• Help Desk & User Support Responding to support tickets, troubleshooting hardware/software issues, resetting passwords, and walking users through technical problems via phone, chat, or in person.
• Hardware & Software Management Setting up and configuring computers, printers, and peripherals, cell phones; installing and updating software; decommissioning old equipment.
• Network & Connectivity Basic network troubleshooting (Wi‑Fi, VPN, internet connectivity), assisting with network equipment like routers and switches, and escalating complex issues to network engineers.
• System Administration Managing user accounts in Active Directory or similar systems, configuring email accounts.
• Security & Compliance Enforcing security policies, deploying antivirus/endpoint protection, educating users on phishing and cybersecurity best practices.
• Documentation Maintaining knowledge base articles, logging support tickets in a ticketing system, and documenting IT procedures and asset inventories.
• Onboarding & Offboarding Provisioning equipment and accounts for new hires and securely revoking access when employees leave.
• Collaboration & Escalation Triaging issues and working with senior IT staff, vendors, and third‑party service providers.

What You'll Need To Succeed

• High school diploma or equivalent required.
• Associate Degree in Information Technology or a related field is required.
• At least 1 year of job‑related experience.
• Basic PC setup and troubleshooting proficiency.
• Basic understanding of server/client architecture in a Microsoft‑based environment.
• Familiarity with repair and support of PC peripheral devices such as printers and scanners.
• Familiarity with fundamental networking concepts such as IP Addressing, DHCP and DNS.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Ability to sit for extended periods of time while working on a computer, phone, and logistics systems.
• Occasional standing and walking to interact with colleagues, suppliers, or while moving through office and manufacturing areas.
• Occasionally required to lift, carry, or move boxes, documents, or materials up to 25 pounds.
• Frequent use of hands and fingers to operate a computer keyboard, mouse, and standard office equipment.
• Requires close vision, depth perception, and the ability to adjust focus when reviewing shipment documentation, system data, and customs paperwork.
• Must be able to hear and communicate clearly for phone conversations, video calls, and in‑person collaboration.
• Occasional bending, reaching, or stooping may be required to access files, supplies, or materials.
• Ability to travel periodically to supplier sites or carrier facilities as needed.
• Ability to work in both office and production environments may involve moderate noise levels, temperature variation, and use of personal protective equipment (PPE) when required.

Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.