Computer Support Specialist

Military, Veterans and Diverse Job Seekers; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Computer Support Specialist to handle 1st line IT support, onboarding new users, and maintaining the user environment. The role requires daily onsite work at our Jupiter office within a standard 40-hour week, supporting hardware, software, and security compliance across teams.

Responsibilities include setting up equipment, deploying images, creating SOPs, and coordinating with vendors for major issues.

Qualifications

• 2+ years of experience with 1st line technical support and managing user requests.
• Experience managing new user setup from procurement through onboarding and training.
• High level of analytical thinking to solve problems.
• High level of communication to all levels of business.

Responsibilities

• Answer inquiries via phone, email, tickets or in person and resolve issues per SLA.
• Set up equipment for employee use and install/configure OS and software.
• Install and repair hardware/software per specifications and maintain images for deployment.
• Create SOPs for processes to maintain the user environment, including laptop builds and user creation.
• Work with IT team to ensure security and audit requirements are met.
• Refer major issues to vendors or technicians for service.
• Develop training materials or train users on hardware/software usage.
• Log incidents in the Helpdesk system with accurate details and categories.
• Maintain inventory of hardware and software; procure IT equipment as needed.
• Communicate effectively with trading, research, management, development, and operations teams.

Skills

1st line support

User onboarding

Analytical thinking

Communication

Tools

Helpdesk system

Job description

About the job Computer Support Specialist

Summary of Job Functions

• Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLAs.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation.
• Assist in the creation is Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations.
• Work closely with our IT team to ensure that all systems are following security and audit requirements.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged.
• Maintain inventory of all hardware and software systems.
• Procurement of all IT equipment as needed to support systems.
• Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel.
• Perform other duties and responsibilities as assigned.
• 2+ Years Experience with 1st line technical support and managing user requests.
• Experience managing new user setup from procurement through onboarding and training.
• High level of analytical thinking to solve problems.
• High level of communication to all levels of business.
• The ability to work daily, onsite in our Jupiter office covering standard 40 hour work week.