IT Support Specialist

Catholic Charities, Diocese of Trenton; Hammonton (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Catholic Charities, Diocese of Trenton is seeking an IT Help Desk Technician to support all aspects of the agency's computer and network connectivity, hardware, software and systems maintenance. Resolve computer issues via remote access or direct on-site support.

You will configure and maintain workstations, printers, network devices, and manage user accounts, data exchange between end-users and web-based applications, and assist the IT Manager with departmental duties.

Responsibilities

• Respond to help desk requests and provide high level customer service and support.
• Assess and resolve computer-related issues, troubleshoot, and deliver solutions for hardware and software problems.
• Work with vendors' support teams to troubleshoot agency software needs.
• Monitor and manage the help desk ticket queue, log problems and resolutions.
• Set up and troubleshoot network printers, workstations, and internet access.
• Configure, install and maintain agency computers and related equipment.
• Maintain user access to agency networks and directories.
• Maintain data exchange between end-users and web-based applications.
• Create and manage user accounts and file access.
• Assist IT Manager with administrative duties.

Job description

JOB SUMMARY

Supports all aspects of the agency's computer/network connectivity, hardware, software and systems maintenance. Resolve computer issues via remote access or direct on-site support.

Essential Functions

• Assist internal staff and provide a high level of customer service and support as it relates to responding to help desk requests.
• Assess and resolve all computer related issues, troubleshoot, and deliver solutions to common hardware and software problems.
• Work with vendor's support team to troubleshoot and resolve issues for agency software needs.
• Constantly monitor and manage the help desk ticket queue and respond to requests in a timely fashion, logging both the problem and resolution in the ticket.
• Set-up and troubleshoot network printers, workstations, and internet access.
• Work independently, perform troubleshooting research, take and recommend appropriate actions with minimal supervision.
• Configures, installs and maintains all agency computers and related equipment such as: desktop computers, printers, switches, hubs, network interface, cabling. Client for MS networks and internet connectivity.
• Establishes and maintains user accesses to agency networks and directories.
• Maintain the exchange of data/connectiviity between end-users and web-based applications.
• Create and maintain various user accounts, rights, and file access.
• Assist IT Manager with administrative and/or other duties of the IT department

OTHER DUTIES

As assigned

SUPERVISORY REQUIREMENTS

None