Senior IT Support Lead: White-Glove Exec Tech (Hybrid)

Delinea; San Francisco (CA); Presencial; USD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare insurance

Pension/retirement matching

Life insurance

Employee assistance program

Time-off plans

Paid company holidays

Descripción de la vacante

Delinea is seeking an experienced Lead IT Support Specialist to provide internal technical support, act as a senior escalation point for complex issues, and deliver white-glove service to executive leadership. The role partners with C-suite stakeholders to ensure a secure, seamless technology experience and to drive stability and continuous improvement of IT systems.

Ideal candidates will be based in the San Francisco area, with regular in-office presence (4 days/week).

Formación

• 5–8+ years in IT support, systems administration, or a related technical role, including direct executive-level support
• Advanced hands-on hardware, software, and network troubleshooting across Windows and macOS
• Strong experience supporting collaboration platforms including Teams (Rooms), Zoom, and executive conferencing systems
• Demonstrated ability to provide white-glove, high-touch support to senior leadership with professionalism and urgency
• Experience with VoIP, VDI environments, and enterprise workstation platforms (Dell, Lenovo, Surface, Apple)
• Familiarity with virtualization technologies such as VMware/Hyper-V
• Working knowledge of PowerShell scripting, Windows task scheduling, and backup/recovery methodologies
• Experience with Help Desk service management platforms (Zendesk, JSM, ServiceNow)
• Strong understanding of remote access technologies and modern endpoint management
• Willingness to respond to critical incidents outside standard hours
• Certifications such as A+, Network+, Server+, MCP preferred
• Executive presence and superb communication skills

Responsabilidades

• Perform daily system monitoring and verify hardware, server resources, systems, and processes
• Provide OS, application, hardware, VoIP, and collaboration support for on-site and remote users
• Deliver high-touch, white-glove support to executive leadership with rapid response
• Provide advanced audio/video conferencing and meeting room support for executive meetings
• Perform desktop/laptop hardware upgrades and manage inventory lifecycle
• Ensure onboarding/offboarding with account provisioning and device preparation
• Create and maintain system documentation and contribute to IT project deployments and maintenance

Conocimientos

Executive support

Customer service

Interpersonal communication

Prioritization

Herramientas

Zendesk

ServiceNow

JSM

Microsoft Teams

Zoom

Descripción del empleo

Delinea is seeking an experienced Lead IT Support Specialist to provide internal technical support, act as a senior escalation point for complex issues, and deliver white-glove service to executive leadership. The role partners with C-suite stakeholders to ensure a secure, seamless technology experience and to drive stability and continuous improvement of IT systems.

Ideal candidates will be based in the San Francisco area, with regular in-office presence (4 days/week).