Lead IT Support Specialist

Delinea; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare insurance

Pension/retirement matching

Life insurance

Employee assistance program

Time-off plans

Paid company holidays

Job summary

Delinea is seeking an experienced Lead IT Support Specialist to provide internal technical support, act as a senior escalation point for complex issues, and deliver white-glove service to executive leadership. The role partners with C-suite stakeholders to ensure a secure, seamless technology experience and to drive stability and continuous improvement of IT systems.

Ideal candidates will be based in the San Francisco area, with regular in-office presence (4 days/week).

Qualifications

• 5–8+ years in IT support, systems administration, or a related technical role, including direct executive-level support
• Advanced hands-on hardware, software, and network troubleshooting across Windows and macOS
• Strong experience supporting collaboration platforms including Teams (Rooms), Zoom, and executive conferencing systems
• Demonstrated ability to provide white-glove, high-touch support to senior leadership with professionalism and urgency
• Experience with VoIP, VDI environments, and enterprise workstation platforms (Dell, Lenovo, Surface, Apple)
• Familiarity with virtualization technologies such as VMware/Hyper-V
• Working knowledge of PowerShell scripting, Windows task scheduling, and backup/recovery methodologies
• Experience with Help Desk service management platforms (Zendesk, JSM, ServiceNow)
• Strong understanding of remote access technologies and modern endpoint management
• Willingness to respond to critical incidents outside standard hours
• Certifications such as A+, Network+, Server+, MCP preferred
• Executive presence and superb communication skills

Responsibilities

• Perform daily system monitoring and verify hardware, server resources, systems, and processes
• Provide OS, application, hardware, VoIP, and collaboration support for on-site and remote users
• Deliver high-touch, white-glove support to executive leadership with rapid response
• Provide advanced audio/video conferencing and meeting room support for executive meetings
• Perform desktop/laptop hardware upgrades and manage inventory lifecycle
• Ensure onboarding/offboarding with account provisioning and device preparation
• Create and maintain system documentation and contribute to IT project deployments and maintenance

Skills

Executive support

Customer service

Interpersonal communication

Prioritization

Tools

Zendesk

ServiceNow

JSM

Microsoft Teams

Zoom

Job description

About Delinea

Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege across on‑premises, multi‑cloud and short‑lived infrastructure, without adding friction for legitimate users. Delinea provides visibility across every identity type, scores the risk each one carries, and preserves the context behind access decisions, making them auditable and defensible. It supports both static and ephem…

Summary

Our growing technology company seeks an experienced IT professional to join our elite team. We are looking for a self‑motivated, customer service‑oriented Lead IT Support Specialist to provide internal technical support in an efficient and accurate manner, serve as a senior escalation point for complex issues, and deliver high‑touch, white‑glove support to executive leadership. This role will partner closely with C‑suite stakeholders, ensuring a seamless and secure technology experience through professionalism, discretion, and urgency. You will advise project teams on technology needs while contributing to the stability, maintenance, and continuous improvement of our IT systems, serving as a trusted front line and technical leader across the organization.

Ideally, the right candidate will be based in the San Francisco, CA metropolitan area. This position is not fully remote and requires regular in‑office presence to support local operations (4 days per week onsite). Hybrid flexibility may be available depending on business needs; however, this role will have a higher expectation of in‑office engagement.

What You'll Do

• Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes; review system and application logs to ensure operational stability.
• Provide OS, application, hardware, VoIP, and collaboration support for on‑site and remote users, serving as a senior escalation point for complex issues.
• Deliver high‑touch, white‑glove technical support to executive leadership, including proactive troubleshooting, confidentiality, and rapid response.
• Provide advanced audio/video conferencing and meeting room support, ensuring seamless executive meetings, presentations, and hybrid collaboration sessions.
• Perform desktop/laptop hardware upgrades and manage hardware and software inventory lifecycle processes.
• Ensure seamless employee onboarding and offboarding, including account provisioning, executive‑level device preparation, basic training, and directory maintenance.
• Create and maintain organized system documentation, improve IT‑related processes, and contribute to project planning, deployment, maintenance, and decommissioning of IT systems.

What You'll Need

• 5–8+ years of experience in IT support, systems administration, or a related technical role, including direct executive‑level support
• Advanced hands‑on hardware, software, and network troubleshooting experience across Windows and macOS environments
• Strong experience supporting collaboration platforms including Microsoft Teams (including Teams Rooms), Zoom, webinar platforms, and executive audio/video conferencing systems
• Demonstrated ability to provide white‑glove, high‑touch support to senior leadership with professionalism, discretion, and urgency
• Experience with VoIP systems, VDI environments (e.g., Windows 365), and enterprise workstation platforms (Dell, Lenovo, Surface, and Apple devices)
• Familiarity with virtualization technologies such as VMware Workstation or Hyper‑V
• Working knowledge of PowerShell scripting, Windows task scheduling, and backup/recovery methodologies
• Experience with Help Desk service management platforms (e.g., Zendesk, JSM, ServiceNow)
• Strong understanding of remote access technologies and modern endpoint management concepts
• Willingness to respond to critical incidents or executive support needs outside standard business hours
• Relevant certifications such as A+, Network+, Server+, MCP, or equivalent experience preferred
• Exceptional interpersonal, written, and verbal communication skills with a polished executive presence
• Highly self‑motivated, detail‑oriented, and capable of prioritizing effectively in high‑pressure environments

For this Job, Delinea is not considering candidates that need any type of US work authorization now or in the future. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, L-1, J1, etc.

Why work at Delinea?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
• We invest in people who are smart, self‑motivated, and collaborative.
• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do
• Trust - We act with integrity and deliver on our commitments
• Respect - We listen, value different perspectives, and work as one team
• Ownership - We take initiative and follow through
• Nimble - We adapt quickly in a fast‑changing environment
• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day‑to‑day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time‑off plans, and paid company holidays.

Delinea is an Equal Opportunity and Aff….

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.