Senior IT Support Lead — VIP & AV Specialist

AstraZeneca; New York (NY); On-site; USD 85,201 - 127,802; Full time

Benefits offered by this job

401(k) plan

Paid vacation and holidays

Health benefits including medical, dental, and vision

Job summary

A leading pharmaceutical company is seeking a Senior IT Technical Support professional to provide high-quality end-user services and technical leadership. This role involves offering hands-on and remote support, particularly for VIP users, and troubleshooting AV technologies. Candidates should have a proven track record in incident management and technical support, along with strong communication skills. The position includes competitive compensation and full-time employment benefits, with an expected salary range between $85,201.60 and $127,802.40 annually.

Qualifications

• Proven experience in providing end-user services and VIP support.
• Hands-on and remote support experience, especially with AV tech.
• Excellent communication skills with executive-level discretion.

Responsibilities

• Provide hands-on and remote support to users, especially C-suite.
• Manage incidents and problems, ensuring timely resolution.
• Support AV technology setup and troubleshoot related issues.

Skills

End-user services

AV technology troubleshooting

Technical leadership

Communication

Customer focus

Tools

ServiceNow

Windows

macOS

Intune

SCCM

Job description

A leading pharmaceutical company is seeking a Senior IT Technical Support professional to provide high-quality end-user services and technical leadership. This role involves offering hands-on and remote support, particularly for VIP users, and troubleshooting AV technologies. Candidates should have a proven track record in incident management and technical support, along with strong communication skills. The position includes competitive compensation and full-time employment benefits, with an expected salary range between $85,201.60 and $127,802.40 annually.