VIP IT Support Analyst — Executive Tech Enablement

Acclaim Technical Services, Inc.; McLean (VA); Hybrid; USD 155,000 - 170,000; Full time

Benefits offered by this job

ESOP company

Competitive benefits

Job summary

Acclaim Technical Services in McLean, VA seeks a Technical Support Analyst to provide high-touch ITIL-based support for VIP and Executive staff. The role involves remote and onsite desktop troubleshooting, incident lifecycle management, and secure access administration, with occasional travel to client sites for special projects.

Key qualifications include CMA/DMA certification, Windows AD proficiency, Windows 10, MS Office, and strong communication skills for cross-functional collaboration.

Qualifications

• Minimum Qualifications: CMA or DMA Certification.
• Experience in resolving technical problems via telephone or self-service across hardware, software, network, access, and telecom systems.
• Knowledge of Windows AD, multiple desktop programs, configuration and debugging techniques.
• Experience supporting Windows 10, MS Office 2016+, browsers, and common business applications.

Responsibilities

• Provide ITIL-based high-touch support to VIP and Executive staff through incident lifecycle management with minimal Tier 3 escalation.
• Deliver remote and onsite desktop support for system repair, configuration, and optimization.
• Maintain and update service records, ticketing systems, and access administration logs for accuracy and compliance.
• Provide technical support for sensitive applications and handle confidential data with integrity and discretion.
• Manage access rights and account administration for enterprise apps, databases, and secure systems.
• Support collaboration tools and VTC systems such as Microsoft Teams and WebEx.
• Install and place desktop IT equipment including printers, cables, and network gear as required.
• Travel between customer buildings or temporary assignments to support special projects.

Skills

Windows Active Directory

ITIL knowledge

Troubleshooting

Executive-level support

Network basics (TCP/IP)

Education

CMA Certification

DMA Certification

Tools

Windows 10

Microsoft Office 2016+

Web browsers

VOIP phones

Job description

Acclaim Technical Services in McLean, VA seeks a Technical Support Analyst to provide high-touch ITIL-based support for VIP and Executive staff. The role involves remote and onsite desktop troubleshooting, incident lifecycle management, and secure access administration, with occasional travel to client sites for special projects.

Key qualifications include CMA/DMA certification, Windows AD proficiency, Windows 10, MS Office, and strong communication skills for cross-functional collaboration.