Senior Help Desk Analyst — VIP IT Support Lead

PRI Technology; Shelton (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Technical Recruiter to provide exceptional support in a dynamic IT environment. This role emphasizes high-level client interactions, requiring a candidate with extensive Help Desk experience and a strong technical background. You will be responsible for troubleshooting critical incidents, mentoring junior team members, and ensuring seamless operations for high-end clients. If you thrive in fast-paced environments and possess a passion for technology, this position offers an exciting opportunity to make a significant impact within a collaborative team.

Qualifications

• 7+ years in Help Desk roles with strong technical expertise.
• CompTIA A+/Network+ certification or equivalent experience required.

Responsibilities

• Resolve VIP client issues with white glove service.
• Troubleshoot and resolve server and network incidents.
• Mentor team members and collaborate on complex issues.

Skills

Help Desk Experience

Excellent Communication Skills

MSP Experience

Windows Server

Cisco Networking

Microsoft Exchange

VPN Support

Public/Private DNS

Education

High School Diploma

Bachelor's Degree

Tools

Active Directory

Group Policy

DNS

DHCP

Job description

An established industry player is seeking a Senior Technical Recruiter to provide exceptional support in a dynamic IT environment. This role emphasizes high-level client interactions, requiring a candidate with extensive Help Desk experience and a strong technical background. You will be responsible for troubleshooting critical incidents, mentoring junior team members, and ensuring seamless operations for high-end clients. If you thrive in fast-paced environments and possess a passion for technology, this position offers an exciting opportunity to make a significant impact within a collaborative team.