IT Support Specialist (Help Desk Technician II)

gobravvo; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

gobravvo in Dallas, TX is seeking an IT Support Specialist (Help Desk Technician II) to deliver advanced IT support for business environments within a fast-paced MSP. The role emphasizes Windows 10/11, Windows Server 2016/2019, networking, and security solutions, with opportunities to work on enterprise-grade systems.

The ideal candidate has prior experience in IT support, strong troubleshooting skills, and a proactive, growth-oriented mindset.

Qualifications

• Three or more years in IT help desk, desktop support, or similar roles.
• Hands-on with Windows desktop/server environments and networking.
• Experience with enterprise firewall solutions (SonicWall, Meraki) is preferred.
• Strong customer service and ability to explain technical concepts clearly.
• Proactive, self-motivated and committed to ongoing learning.

Responsibilities

• Provide advanced IT support for Windows 10/11 and Windows Server 2016/2019.
• Diagnose and resolve LAN/WAN networking issues and monitor systems.
• Onboard new users and provision accounts.
• Install and configure network hardware and related IT infrastructure.
• Respond to escalated tickets and assist in incident response.
• Support and maintain facility systems as needed.

Skills

Windows OS

Networking

Troubleshooting

Server administration

Firewall management

Customer service

Escalation handling

Education

3+ years IT help desk experience

Tools

SonicWall

Meraki

RMM

Job description

The opportunity for an IT Support Specialist (Help Desk Technician II) is now available with a dynamic Managed IT Services provider in Dallas, TX. This essential full-time role is designed for technically adept professionals with a solid background in providing advanced support to business IT environments, including Windows operating systems, server management, networking, and hardware/software troubleshooting. Working for a trusted Managed Service Provider (MSP), the IT Support Specialist (Help Desk Technician II) will be responsible for addressing escalated technical issues, supporting both end-users and infrastructure, and ensuring prompt, high-quality service delivery.

As a member of this team, you will utilize your experience with Windows 10/11 desktop environments, Windows Server 2016/2019, and network troubleshooting while working with enterprise-grade firewall solutions such as SonicWall and Meraki. This role is ideal for candidates seeking to advance their careers in IT support within a fast-paced, collaborative environment in Dallas, TX, as a full-time employee.

The IT Support Specialist (Help Desk Technician II) will handle a broad range of technical responsibilities, from resolving escalated help desk tickets to onboarding new users and maintaining network hardware. The company values individuals who are proactive, self-driven, and committed to ongoing learning in the ever-evolving field of information technology. If you are seeking a challenging and rewarding IT support role in Dallas, TX, this could be the perfect fit for your skills and career goals.

IT Support Specialist (Help Desk Technician II) - Summary

• Full-time position with a Managed IT Services provider in Dallas, TX
• Focused on delivering advanced IT support for business environments
• Ideal for professionals experienced in Windows systems, networking, and IT troubleshooting
• Opportunity to work with enterprise-grade networking and security solutions
• Collaborative, growth-oriented work environment

Duties & Responsibilities

• Technical Support & Troubleshooting:
  • Provide advanced support for Windows 10/11 desktop platforms and related software
  • Troubleshoot and maintain Windows Server 2016 and 2019 systems
  • Diagnose and resolve networking and connectivity issues across LAN/WAN environments
  • Analyze system and event logs to identify root causes and implement resolutions
  • Respond to and resolve escalated support tickets requiring higher-level technical expertise
• Systems Monitoring & Incident Response:
  • Monitor RMM (Remote Monitoring and Management) and alerting systems to proactively address issues
  • Follow documented procedures to remediate alerts and address system concerns
• User & Infrastructure Support:
  • Manage new user setup, onboarding, and account provisioning processes
  • Install and configure network equipment and related IT infrastructure
  • Support and maintain LAN/WAN environments, including troubleshooting and preventative maintenance
  • Deploy and support network hardware as required
• Facility & Peripheral Systems Support:
  • Provide support for integrated facility systems such as access control, security devices, lighting, and HVAC connectivity

Salary & Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package available for full-time employees
• Opportunities for professional development and career advancement
• Supportive team environment that encourages ongoing learning

Qualifications & Requirements

• Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician
• Hands-on experience with firewall and network administration, especially SonicWall and/or Meraki platforms
• Strong troubleshooting skills with desktops, servers, and network infrastructure
• Outstanding customer service orientation and professional communication skills
• Ability to explain technical concepts clearly to users of varying skill levels
• Dependable, self-motivated, and demonstrates a strong sense of accountability
• Demonstrated eagerness for continual learning and technical growth

Ideal Candidate Snapshot

• Experienced IT professional with a background in business environments
• Capable of troubleshooting complex issues and handling escalations efficiently
• Excellent interpersonal skills and ability to work collaboratively within a team
• Organized, detail-oriented, and proactive in identifying and resolving problems
• Adaptable to evolving technologies and open to learning new systems and platforms

Other Relevant Information

• The role offers the chance to work in Dallas, TX, a thriving hub for technology and innovation, providing ample opportunities for networking and professional growth.
• This full-time IT Support Specialist (Help Desk Technician II) opportunity is ideal for those seeking to expand their expertise within a supportive and fast-paced MSP environment.
• The employer is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, or genetics.