IT Support Specialist (MSP) | Client-Facing Tech Concierge

gobravvo; Richardson (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Training and certification support

Team-oriented work environment

Career advancement opportunities

Job summary

gobravvo is seeking an IT Support Specialist (MSP) in Richardson, TX to serve as a technical resource and escalation point for client projects and managed service delivery. You will interact with clients to understand business requirements and help leverage technology for operational excellence, contributing to pre- and post-sales activities and solution design.

The role covers technical documentation, implementation, and ongoing support across diverse environments, offering exposure to multiple

Qualifications

• 3+ years configuring, troubleshooting networking equipment, Windows servers, AD, and Exchange.
• 3+ years in a client-facing role such as sales engineering or technical consulting.
• Proven ability to write technical proposals and implement IT solutions aligned with business objectives.
• Excellent verbal and written communication skills for business-level clients.
• Strong organizational and multitasking skills to manage multiple projects and requests.
• Experience with remote monitoring and management (RMM) tools and PSA ticketing systems is desirable.

Responsibilities

• Collaborate with sales teams to deliver pre-sales and post-sales technical support, including discovery meetings, site visits, technical proposals, and solution presentations.
• Oversee end-to-end management of IT projects to ensure timely delivery and client satisfaction.
• Deploy, configure, and manage Windows Servers and Active Directory environments.
• Design, implement, and maintain LANs with secure and efficient connectivity.
• Implement and monitor network security measures to safeguard client infrastructure.
• Optimize and maintain network hardware and software and troubleshoot complex network issues.
• Build, deploy, and manage file servers and cloud-based computing solutions.
• Configure and deploy VOIP and telephone solutions for seamless communication.
• Perform network infrastructure troubleshooting and manage escalated service requests.
• Install, configure, and manage Microsoft Exchange Server and related messaging platforms.
• Monitor alert systems and take corrective actions per guidelines.
• Support new user onboarding processes, ensuring smooth and secure integration.

Skills

Networking equipment

Windows servers

Active Directory

Exchange server

Client-facing

Communication skills

RMM tools

PSA ticketing systems

IT project experience

Education

CompTIA Network+ / Security+

Microsoft MCSA/MCSE/MCITP

Cisco CCNA/CCIE

Tools

RMM tools

PSA ticketing systems

Job description

gobravvo is seeking an IT Support Specialist (MSP) in Richardson, TX to serve as a technical resource and escalation point for client projects and managed service delivery. You will interact with clients to understand business requirements and help leverage technology for operational excellence, contributing to pre- and post-sales activities and solution design.

The role covers technical documentation, implementation, and ongoing support across diverse environments, offering exposure to multiple