Senior IT Support Engineer - VIP Client Care (After-Hours)

Worldwide TechServices, LLC; San Diego (CA); Sur place; USD 42 000 - 45 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401K plan

Résumé du poste

Worldwide TechServices is a global leader in delivering technology services with a focus on end-user computing. The Senior Customer Service Engineer will repair and support PCs, desktops, laptops, tablets, and printers in dynamic environments for demanding clients.

The role emphasizes strong customer-facing communication, proactive issue resolution, and the ability to stand-by for VIP service, with eligibility for medical, dental, vision and 401K benefits. Salary ranges reflect US market norms.

Qualifications

• 4-7 years of relevant experience or technical school certification.
• Proficient in hardware technology and configurations.
• Experience with PowerPoint, Word, Excel, and Outlook.
• ITIL knowledge.
• Knowledge of ticketing systems.
• Experience using Active Directory.

Responsabilités

• Provides support to client VIP’s.
• After hour support required as needed.
• Ability to be on stand-by as required to provide service to VIP clients.
• Performs complex troubleshooting, installs and repair activities in an end-user environment.
• Collaborates with and supports Sr. Level end users.
• Researches and recommends automated approaches for efficiency.
• Manages, deploys, tracks and secures IT assets.
• Responds to change management requests including IMAC activities.
• Performs all assigned desk-side support activities.
• Delivers professional services with strong communication.
• Meets customer service satisfaction metrics.

Connaissances

Communication skills

Customer-facing

Interpersonal skills

Organizational skills

Stand-by availability

Formation

Technical school certification

Outils

PowerPoint

Word

Excel

Outlook

Active Directory

ITIL knowledge

Description du poste

Worldwide TechServices is a global leader in delivering technology services with a focus on end-user computing. The Senior Customer Service Engineer will repair and support PCs, desktops, laptops, tablets, and printers in dynamic environments for demanding clients.

The role emphasizes strong customer-facing communication, proactive issue resolution, and the ability to stand-by for VIP service, with eligibility for medical, dental, vision and 401K benefits. Salary ranges reflect US market norms.