Senior IT Support Engineer – LAN & Help Desk Lead

Virginia-Department-of-Social-Service; Alexandria (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

The City of Alexandria provides essential safety net services and maintains its IT systems to support staff and residents. The Information Technology Support Engineer III role focuses on maintaining the department's MIS and LAN, delivering user training, and ensuring secure, reliable IT operations across onsite and remote work sites.

Ideal candidates have strong hands-on experience with microcomputers, network hardware, and IT service delivery, including ticketing, documentation, and cross-team

Qualifications

• Associate degree or equivalent technical training in the operation of peripheral equipment, microcomputers, and LAN with related work experience.
• Considerable knowledge of data processing operations, microcomputers, mainframe hardware configurations, and network monitoring software packages.
• Skill in operating, repairing, installing, initial configuration, and maintaining microcomputer and network equipment.
• Demonstrated ability to analyze and diagnose computer operations problems such as those encountered in the Local Area Network.
• Demonstrated ability to maintain clear and concise problem logs; communicate effectively with technical and non-technical personnel.
• Demonstrated ability to exercise independent judgment, plan and schedule work; maintain professional relationships.

Responsibilities

• Maintains Department's PCs and peripherals, with first/second level diagnosis and repairs.
• Provides technical support to users, including one-on-one training on software and accessing Department applications remotely.
• Assures security and integrity of the department's LAN by managing passwords and user rights.
• Responds to calls from remote sites, troubleshooting connectivity and application issues and upgrading hardware/software.
• Coordinates computer deployment and inventory checks.
• Conducts research on hardware/software issues and provides solutions.
• Runs repair/diagnostic software on computers; diagnoses network port problems.
• Acts as liaison with City HelpDesk and General Services Representatives.

Skills

Data processing operations

Network monitoring software

Hardware troubleshooting

Technical communication

Education

Associate degree in Technology or related field

Tools

Dell systems

HP systems

Job description

The City of Alexandria provides essential safety net services and maintains its IT systems to support staff and residents. The Information Technology Support Engineer III role focuses on maintaining the department's MIS and LAN, delivering user training, and ensuring secure, reliable IT operations across onsite and remote work sites.

Ideal candidates have strong hands-on experience with microcomputers, network hardware, and IT service delivery, including ticketing, documentation, and cross-team