Security-Cleared IT Help Desk & Endpoint Specialist

Leader Communications Inc.; Alexandria (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Leader Communications Inc. seeks an IT Help Desk Support Specialist in Alexandria, VA to deliver advanced technical resolution and structural support across organization infrastructures. The role focuses on resolving hardware/software issues, managing core help desk systems, and enabling project deployments as needed.

The candidate must attain and maintain a US Government Public Trust security clearance. Prolonged working hours and travel may be required, with an emphasis on incident response

Qualifications

• Bachelor’s degree in information technology, computer science, or a closely related field.
• Minimum 3–6 years’ experience in IT help desk Tier 1 & II support.
• CompTIA Security+ and Apple Certified IT Professional are preferred/required as listed.
• ITIL Foundation or equivalent certification in service management is preferred.

Responsibilities

• Administer and support enterprise macOS and Windows operating systems.
• Utilize Ivanti, KACE, Intune, and JAMF for centralized device control.
• Deploy software, manage configurations, and automate tasks.
• Oversee imaging, provisioning, and modern deployment workflows.
• Manage Entra ID, Active Directory, and RBAC.
• Administer MFA protocols and secure organizational access.
• Maintain AWS-integrated identity solutions across cloud/hybrid environments.
• Lead incident response and coordinate with Service Desk, Network Ops, and Cybersecurity.

Skills

macOS

Windows OS

Troubleshooting

Security policy

Customer support

Documentation

Team collaboration

Fast learner

Education

Bachelor’s degree in information technology or Computer Science

Tools

Ivanti

KACE

Microsoft Intune

JAMF

Active Directory

Azure Entra ID

MFA

AWS

Zero Trust

Job description

Leader Communications Inc. seeks an IT Help Desk Support Specialist in Alexandria, VA to deliver advanced technical resolution and structural support across organization infrastructures. The role focuses on resolving hardware/software issues, managing core help desk systems, and enabling project deployments as needed.

The candidate must attain and maintain a US Government Public Trust security clearance. Prolonged working hours and travel may be required, with an emphasis on incident response