Senior IT Help Desk Specialist - Hybrid, Security Cleared

Leader-Communications-Incorporate; Alexandria (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Leader-Communications-Incorporate in Alexandria, VA seeks an IT Help Desk Support Specialist responsible for advanced hardware/software resolutions, identity solutions, and incident response. The role emphasizes enterprise-level support across macOS and Windows, with routine imaging, provisioning, and security controls.

Ideal candidates hold a Bachelor's in IT/CS, 3–6 years in IT help desk, and relevant security certifications, plus the ability to obtain/maintain Public Trust clearance.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a closely related field.
• Minimum 3-6 years' experience in IT help desk Tier 1 & Tier II.
• CompTIA Security+
• Apple Certified IT Professional - Required
• ITIL Foundation or equivalent certification in service management
• Certified SysOps Administrator – Associate
• Security clearance: Public Trust; US citizens required
• Must maintain government security clearances as required

Responsibilities

• Administer and support enterprise-level macOS and Windows operating systems.
• Utilize Ivanti, KACE, Microsoft Intune, and JAMF for centralized device control.
• Deploy software packages, manage configurations, and automate routine tasks.
• Oversee device imaging, automated provisioning, and modern deployment workflows.
• Manage and troubleshoot Microsoft Entra ID, Active Directory, and RBAC.
• Administer MFA protocols to safeguard organizational access.
• Maintain and support AWS-integrated identity solutions across cloud/hybrid environments.
• Lead incident response activities and coordinate with Service Desk, Network Operations, and Cybersecurity teams.

Skills

Troubleshooting

Communication

Teamwork

Flexibility

Incident response

Education

Bachelor’s degree in IT/CS

Tools

Ivanti

KACE

Microsoft Intune

JAMF

Active Directory

Microsoft Entra ID

MFA

Job description

Leader-Communications-Incorporate in Alexandria, VA seeks an IT Help Desk Support Specialist responsible for advanced hardware/software resolutions, identity solutions, and incident response. The role emphasizes enterprise-level support across macOS and Windows, with routine imaging, provisioning, and security controls.

Ideal candidates hold a Bachelor's in IT/CS, 3–6 years in IT help desk, and relevant security certifications, plus the ability to obtain/maintain Public Trust clearance.