IT Help Desk & Systems Technician

City of Leesburg; Leesburg (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

The City of Leesburg is seeking an IT Help Desk Specialist to provide frontline support for City departments. You will troubleshoot hardware and software, manage content for internal and external postings, and coordinate IT equipment deployment.

Candidates should have an Associate degree and experience with Active Directory, Exchange/Outlook, and ADA compliance. Strong communication and problem-solving skills are essential for success.

Qualifications

• Experience delivering front-line IT support and help desk services.
• Experience with website content and social media management.
• Proficiency in Microsoft Office and Adobe Acrobat.
• Knowledge of ADA website compliance.

Responsibilities

• Responds and documents all telephone calls, walk-ins and e-mail messages to Help Desk.
• Provide primary support via manning the City’s Help Desk operations.
• Documents all incoming trouble tickets and route to appropriate staff for resolution.
• Provide routine support for computer-related issues for City staff.
• Operate Service Desk software and follow up on outstanding issues as needed.
• Maintain and coordinate user accounts and security.
• Install and configure PCs and peripherals.
• Coordinate deployment of IT equipment.
• Maintain website content and ADA compliance.

Skills

Customer support

Strong communication

Multi-tasking

Content management

Problem solving

Education

Associate degree in Business/Computer Technology

Tools

Active Directory

Exchange/Outlook

Help Desk software

Content Management System

ADA compliance

Job description

The City of Leesburg is seeking an IT Help Desk Specialist to provide frontline support for City departments. You will troubleshoot hardware and software, manage content for internal and external postings, and coordinate IT equipment deployment.

Candidates should have an Associate degree and experience with Active Directory, Exchange/Outlook, and ADA compliance. Strong communication and problem-solving skills are essential for success.