IT Help Desk Support Specialist

Leader-Communications-Incorporate; Alexandria (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Leader-Communications-Incorporate in Alexandria, VA seeks an IT Help Desk Support Specialist responsible for advanced hardware/software resolutions, identity solutions, and incident response. The role emphasizes enterprise-level support across macOS and Windows, with routine imaging, provisioning, and security controls.

Ideal candidates hold a Bachelor's in IT/CS, 3–6 years in IT help desk, and relevant security certifications, plus the ability to obtain/maintain Public Trust clearance.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a closely related field.
• Minimum 3-6 years' experience in IT help desk Tier 1 & Tier II.
• CompTIA Security+
• Apple Certified IT Professional - Required
• ITIL Foundation or equivalent certification in service management
• Certified SysOps Administrator – Associate
• Security clearance: Public Trust; US citizens required
• Must maintain government security clearances as required

Responsibilities

• Administer and support enterprise-level macOS and Windows operating systems.
• Utilize Ivanti, KACE, Microsoft Intune, and JAMF for centralized device control.
• Deploy software packages, manage configurations, and automate routine tasks.
• Oversee device imaging, automated provisioning, and modern deployment workflows.
• Manage and troubleshoot Microsoft Entra ID, Active Directory, and RBAC.
• Administer MFA protocols to safeguard organizational access.
• Maintain and support AWS-integrated identity solutions across cloud/hybrid environments.
• Lead incident response activities and coordinate with Service Desk, Network Operations, and Cybersecurity teams.

Skills

Troubleshooting

Communication

Teamwork

Flexibility

Incident response

Education

Bachelor’s degree in IT/CS

Tools

Ivanti

KACE

Microsoft Intune

JAMF

Active Directory

Microsoft Entra ID

MFA

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Support Specialist

Full Time Alexandria, VA, Alexandria, VA, US

Today Requisition ID: 1711

Position Summary

The Computer Support Specialist delivers advanced technical resolution and structural support across organization infrastructures. The role centers on resolving intricate hardware and software anomalies, managing core help desk systems, and fostering technical growth within the internal team. Ensures operational continuity through routine office assistance and multimedia workspace readiness, stepping into dedicated project deployments as business requirements dictate.

Individual must be able to attain and maintain a valid US Government Public Trust security clearance to be retained in the position.

Duties & Responsibilities

• Administer and support enterprise-level macOS and Windows operating systems seamlessly.
• Utilize Ivanti, KACE, Microsoft Intune, and JAMF for centralized device control.
• Deploy software packages, manage configurations, and automate routine operational tasks.
• Oversee device imaging, automated provisioning processes, and modern deployment workflows.
• Manage and troubleshoot Microsoft Entra ID, Active Directory, and role-based access.
• Administer multi-factor authentication (MFA) protocols to safeguard organizational access.
• Maintain and support AWS-integrated identity solutions across cloud and hybrid environments.
• Manage and troubleshoot Microsoft Entra ID, Active Directory, and role-based access.
• Administer multi-factor authentication (MFA) protocols to safeguard organizational access.
• Maintain and support AWS-integrated identity solutions across cloud and hybrid environments.
• Lead incident response activities by bridging communication gaps between operational units.
• Partner with Service Desk, Network Operations, and Cybersecurity teams.
• Drive timely technical investigation, structural escalation, and root-cause remediation.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Bachelor’s degree in information technology, Computer Science, or a closely related field
• Minimum of 3-6 years' experience in IT help desk Tier 1 & Tier II
• CompTIA Security+
• Apple Certified IT Professional - Required
• ITIL Foundation or equivalent certification in service management
• Certified SysOps Administrator – Associate
• SECURITY CLEARANCE REQUIREMENTS: Public Trust
• Required to be US Citizens and have security clearances in accordance with security requirements.

Skill & Certification Requirements

• CompTIA Security+ or equivalent baseline security certification.
• ITIL Foundation or equivalent certification in framework-driven service delivery.
• Microsoft Certified: Endpoint Administrator Associate and Apple Certified IT Professional.
• AWS Certified Cloud Practitioner or AWS Certified SysOps Administrator – Associate.
• Superior technical diagnostics, troubleshooting logic, and log analysis capabilities.
• Exceptional interpersonal delivery, user empathy, and communication under pressure.
• Ability to organize critical tasks, shift focus rapidly and meet tight operational deadlines.
• Maintaining high responsiveness and calm execution during high-severity system incidents.
• Enterprise-level administration, configuration, and structural support for both macOS and Windows operating systems.
• Advanced execution of device imaging, modern automated provisioning, and centralized configuration management.
• Strict alignment of system configurations with organizational security policies and Zero Trust architecture.
• Hands-on capability managing AWS-hosted cloud resources and hybrid identity integration frameworks Off hour/off shift work expected (evenings, nights, weekends, holidays)
• Extensive Travel (25%) may be required
• Other administrative or technical assignments as directed by team.
• Microsoft Office products
• Must have ability to effectively communicate with management and peer
• Ability to troubleshoot network incidences and provide a resolution report
• Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and
• Must possess excellent written and verbal communication skills
• Position requires sitting, for long periods of time. (Sedentary Work)
• Most duties require extended use of a keyboard and computer monitor
• Extended Telephone Use
• May requirelifting of 20-50 lbs
• This position is considered to be contingent upon award.
• LCI is an Equal Opportunity Employer Veteran/Disabled