Senior IT Support Engineer (L2/L3) | Flexible Hours

Confidential; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT service provider in New York is seeking a Level 2/3 Technical Engineer. You will provide high-level customer service and technical support, focusing on building technology solutions and managing service requests. The ideal candidate has a Bachelor's degree in IT or Computer Science and experience in help desk/desktop support. Proficiency with Windows operating systems, Microsoft tools, and strong problem-solving skills are essential to excel in this role.

Qualifications

• Must have experience in diagnosing and correcting hardware and software problems.
• Ability to work in a team and communicate effectively.
• Experience in first and second level help desk/desktop support.

Responsibilities

• Building and supporting technology solutions for clients.
• Acting as an escalation point for L2 ticketing requests.
• Communicating incident progress to customers.

Skills

Problem Solving Skills

Excellent verbal and written communication

Critical thinking

Ability to multi-task

Strong attention to details

Education

Bachelor’s degree in IT, Computer Science, or related field

High School Diploma or Associate’s degree in IT or equivalent work experience

Tools

Microsoft M365 Suite

Jamf

ConnectWise

Teams

Zoom

Microsoft Purview

CrowdStrike

Zscaler

Job description

A leading IT service provider in New York is seeking a Level 2/3 Technical Engineer. You will provide high-level customer service and technical support, focusing on building technology solutions and managing service requests. The ideal candidate has a Bachelor's degree in IT or Computer Science and experience in help desk/desktop support. Proficiency with Windows operating systems, Microsoft tools, and strong problem-solving skills are essential to excel in this role.