IT Support Engineer (L1-L3) | Windows, Mac & Mobile

Hortifrut Imports, Inc. - USA; Miami (FL); Hybrid; USD 55,000 - 70,000; Full time

Job summary

A dynamic IT support company is seeking a knowledgeable IT Support Specialist in Miami, FL. This hybrid role involves providing technical support for hardware, software, and mobile devices, as well as managing ticket resolutions. Candidates should possess a Bachelor's degree in Information Systems or equivalent experience, with at least 3 years in technical support. Advanced knowledge of Windows and networking is vital. Occasional after-hours support may be required, emphasizing a strong customer service orientation.

Qualifications

• Bachelor’s degree in Information Systems preferred or equivalent experience.
• 3+ years of experience in technical support.
• Extensive knowledge with Windows operating systems (Windows 10/11).

Responsibilities

• Provide first call resolution and manage tickets associated with geography.
• Support hardware, software, and mobile devices for employees.
• Assist with project scheduling and documentation.

Skills

Technical support experience

Customer service skills

Knowledge of Windows operating systems

Networking knowledge

Knowledge of iOS/Android mobile devices

Familiarity with ticketing tools (Jira)

Advanced knowledge of O365

Education

Bachelor's degree in Information Systems or equivalent experience

Tools

Jira

Azure

Job description

A dynamic IT support company is seeking a knowledgeable IT Support Specialist in Miami, FL. This hybrid role involves providing technical support for hardware, software, and mobile devices, as well as managing ticket resolutions. Candidates should possess a Bachelor's degree in Information Systems or equivalent experience, with at least 3 years in technical support. Advanced knowledge of Windows and networking is vital. Occasional after-hours support may be required, emphasizing a strong customer service orientation.