Senior IT Support Engineer — Identity & Endpoint

Brivo, Inc.; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Brivo, Inc. in Austin seeks an IT Support Engineer to manage identity, devices, and end‑user productivity tools.

You will own Okta lifecycle, MFA/SSO, and administer Slack, Zulip, Jira, and Google Workspace. Responsibilities include configuring and deploying MDM for macOS/Windows/Linux with Kandji, Jamf, Intune, IRU; managing hardware and networking gear; and driving onboarding/offboarding, training, and clear incident documentation.

Qualifications

• 5+ years of hands-on IT Support, Desktop Engineering, or Systems Administration in a fast-paced tech/SaaS environment.
• Strong experience administering Okta (lifecycle, RBAC, provisioning/deprovisioning, SSO/SAML).
• Deep hands-on experience configuring and managing MDM platforms (Kandji, Jamf, Intune, IRU) to deploy images, push policies, and enforce security controls.
• Demonstrated experience administering enterprise tools, specifically Slack, Zulip, Jira, and Google Workspace.
• Practical, hands-on experience configuring and troubleshooting networking switches, firewalls, APs, and standard protocols (TCP/IP, DNS, DHCP, VPNs).
• Advanced proficiency troubleshooting macOS, Windows, and Linux environments.
• Excellent interpersonal and customer-service skills with onboarding and end-user training.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.

Responsibilities

• Lead Okta lifecycle management including user provisioning/deprovisioning, MFA, and SSO integrations.
• Serve as primary administrator for productivity tools: Slack, Zulip, Jira, Google Workspace.
• Manage permissions and access across cloud apps (Salesforce, Jira, collaboration tools).
• Configure, deploy, and manage company devices (macOS, Windows, Linux) using MDM solutions (Kandji, Jamf, Intune, IRU).
• Build and push software policies, OS updates, and security configurations.
• Maintain inventory, asset tracking, and hardware configuration across lifecycle.
• Maintain office network infrastructure (Cisco Meraki/Juniper), troubleshoot VPNs, DNS, DHCP, VLANs, TCP/IP.
• Drive onboarding/offboarding, secure access revocation, and end-user training on systems and security policies.
• Troubleshoot complex hardware/OS/software issues for global staff; document solutions and contribute to knowledge base.
• Monitor, prioritize, and resolve helpdesk tickets within SLAs and ensure clear technical documentation.

Skills

Okta

MDM

Kandji

Jamf

Intune

IRU

Slack

Google Workspace

Jira

Networking

macOS

Windows

Linux

Onboarding & Training

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Kandji

Jamf

Intune

IRU

Job description

Brivo, Inc. in Austin seeks an IT Support Engineer to manage identity, devices, and end‑user productivity tools.

You will own Okta lifecycle, MFA/SSO, and administer Slack, Zulip, Jira, and Google Workspace. Responsibilities include configuring and deploying MDM for macOS/Windows/Linux with Kandji, Jamf, Intune, IRU; managing hardware and networking gear; and driving onboarding/offboarding, training, and clear incident documentation.