IT Engineer: SaaS, IAM & Remote IT Support

Together AI; San Francisco (CA); Hybrid; USD 140,000 - 220,000; Full time

Benefits offered by this job

Equity option

Health insurance

Job summary

Together AI is seeking an IT Engineer to support identity, devices, SaaS platforms, and end users across in-office and remote environments.You will manage Okta, fleet MDM for macOS, and core SaaS integrations while assisting with procurement, asset tracking, and documentation.

The role requires strong communication, security awareness, scripting, and the ability to work both autonomously and as part of a distributed team. This hybrid position supports multiple platforms and locations.

Qualifications

• Experience administering Okta including users, groups, and app integrations.
• Strong knowledge of Google Workspace.
• MDM experience with macOS, ideally FleetDM.
• Support for macOS, Linux, iOS and Android devices.
• Experience in procurement and asset management processes.
• Clear, concise technical writing for documentation.
• Excellent communication and customer service abilities.
• Basic understanding of security principles and best practices.
• Experience with low-code automation tools.
• Scripting in Bash and Python.
• Understanding of API integrations and webhooks.
• Experience with AWS provisioning and Identity Center.

Responsibilities

• Provide reliable IT support for in-office and remote employees by resolving Help Desk tickets.
• Support Together’s MDM fleet comprising macOS and Linux devices.
• Troubleshoot basic network issues and A/V systems in-office.
• Administer and improve integrations and RBAC for Okta and core SaaS tooling.
• Coordinate hardware procurement and asset tracking throughout lifecycle.
• Create accessible IT documentation for technical and non-technical audiences.
• Support IT initiatives and communicate updates to stakeholders.
• Maintain security hygiene through access reviews and identity security tasks.
• Assist onboarding/offboarding of employees, interns, contractors.
• Create automations to reduce manual work and improve efficiency.
• Collaborate with teammates across locations and maintain consistent practices.

Skills

Okta administration

Google Workspace

MDM macOS FleetDM

Device support macOS/Linux/iOS/Android

Procurement & asset mgmt

Technical writing

Scripting Bash/Python

API integrations

AWS provisioning & Identity Center

Terraform

Tools

FleetDM

Terraform

Serval

Okta Workflows

Gumloop

Job description

Together AI is seeking an IT Engineer to support identity, devices, SaaS platforms, and end users across in-office and remote environments.You will manage Okta, fleet MDM for macOS, and core SaaS integrations while assisting with procurement, asset tracking, and documentation.

The role requires strong communication, security awareness, scripting, and the ability to work both autonomously and as part of a distributed team. This hybrid position supports multiple platforms and locations.