Contract Helpdesk IT Systems Engineer

Simplex; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A mission-driven technology company in Austin is seeking an IT Systems Engineer for a 3-month onsite contract. You will provide high-touch support across various devices and systems, ensuring operational excellence in a HIPAA-regulated environment. The ideal candidate has 3-5 years of experience in IT systems support, especially with macOS and SaaS tools, and possesses exemplary customer service skills.

Qualifications

• 3–5 years of experience in IT systems support, preferably in a SaaS environment.
• Strong knowledge of macOS and Apple hardware.
• Experience with Google Workspace and cloud-based tools.

Responsibilities

• Administer Google Workspace and provide in-person support.
• Resolve hardware and software issues professionally.
• Ensure devices and meetings are reliable and secure.

Skills

macOS troubleshooting

Google Workspace

AV systems support

customer service

organizational skills

Tools

Jamf

Zoom

Slack

Job description

This is a 3 month contract on-site role based in Austin,TX, with offices in Central Austin.

We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.

You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.

This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.

What You’ll Do

• Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
• Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.
• Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
• Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
• Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
• Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
• Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

What We’re Looking For

• 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
• Strong knowledge of macOS and Apple hardware troubleshooting.
• Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
• Hands-on experience supporting AV equipment and Zoom Room configurations.
• Familiarity with Jamf or other Apple device management tools.
• Impeccable customer service and communication skills—especially when working with senior leaders.
• Strong organizational and prioritization abilities; able to work independently with minimal supervision.
• Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).

Bonus Points For

• Experience with Okta, Auth0, or other identity platforms.
• Familiarity with AWS infrastructure or other cloud admin responsibilities.
• Hands-on knowledge of Jira and Confluence.
• Scripting or automation experience (e.g., Bash, Python, or AppleScript).
• Exposure to endpoint detection, compliance tooling, and IT auditing best practices.

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