6-Month IT Technician - Dynamic Tech Support (Austin)

Brivo; Austin (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

Brivo, headquartered in Austin, Texas, is seeking a Temporary IT Technician for a 6-month contract. You will support employees with hardware, software, and a range of internet applications, networks, and operating systems.

This role reports to the IT department and focuses on ticket triage, troubleshooting, and maintaining network and security services, with exposure to hosted/SaaS ERP, VOIP, VPN, and Wordpress administration.

Qualifications

• Two or more years of experience with fiber-based networking or managed services.
• Experience with network protocols, VPN, Wi‑Fi and VoIP platforms.
• Strong hardware and software knowledge; excellent communication and customer service skills.

Responsibilities

• Coordinate, diagnose and troubleshoot incoming employee tickets.
• Provide support for desktop, laptop, network services and remote access.
• Resolve tickets promptly or escalate to appropriate IT personnel.
• Maintain relationships with users and track IT hardware/software inventory.
• Ensure uptime and security of networks and systems including firewall and VPN.
• Support hosted/SaaS ERP, VOIP, Email, file sharing and Wordpress admin.
• Communicate IT needs to management for purchases and improvements.
• Implement and maintain internal systems and access controls.
• Manage Wordpress administration.

Skills

Fiber networking

Managed services

Network protocols

VPN

Wireless technology

Hardware & software

Customer service

Communication skills

Teamwork

Self-motivation

Tools

WordPress

Job description

Brivo, headquartered in Austin, Texas, is seeking a Temporary IT Technician for a 6-month contract. You will support employees with hardware, software, and a range of internet applications, networks, and operating systems.

This role reports to the IT department and focuses on ticket triage, troubleshooting, and maintaining network and security services, with exposure to hosted/SaaS ERP, VOIP, VPN, and Wordpress administration.