Technical Support Engineer — Multi‑Channel, Networking

Brivo; Austin (TX); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Great Place to Work-Certified

Competitive benefits

Paid Time Off

Job summary

Brivo, headquartered in Austin, TX, seeks a high-volume Technical Support specialist for hands-on problem solving across electronics and networking. Shifted M-F 8am-5pm CST with potential overtime, based on our Austin campus.

Responsibilities include handling multichannel support requests, managing cases in Zoho Desk, and aiding Inside Sales and Sales Engineering teams. Strong communication and technical adaptability are essential to thrive in this role.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with or the ability to quickly learn an array of hardware and software.
• Intermediate knowledge of networking.
• Intermediate knowledge of Linux.
• Minimum of two years of relevant experience.

Responsibilities

• Accepting support requests from several channels (chat, phone, email).
• Effective management of multiple cases using the Zoho Desk ticketing system.
• Providing support to the Inside Sales and Sales Engineering Teams.
• Testing and evaluating new technologies.
• Developing camera support files.
• Performing other related duties as assigned.

Skills

Communication

Customer service

Telephone manner

Explain tech issues

Analytical skills

Hardware/software adaptability

Networking knowledge

Linux knowledge

2+ years experience

Tools

Zoho Desk

Job description

Brivo, headquartered in Austin, TX, seeks a high-volume Technical Support specialist for hands-on problem solving across electronics and networking. Shifted M-F 8am-5pm CST with potential overtime, based on our Austin campus.

Responsibilities include handling multichannel support requests, managing cases in Zoho Desk, and aiding Inside Sales and Sales Engineering teams. Strong communication and technical adaptability are essential to thrive in this role.