Senior IT Support Engineer - Executive & Global Tech Lead

Franklin Fitch; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Franklin Fitch is seeking a Senior IT Support Engineer to deliver high-touch end-user support for executives and a global workforce. The role covers onboarding, device provisioning, access management, and on-call rotations to ensure business-critical technology runs smoothly.

You will administer Microsoft 365, Entra ID, Intune, Windows 11, and Apple devices, providing desktop, mobility, and AV support on a global scale. office-based with some travel involvement.

Qualifications

• Experience with endpoint management and end-user computing environments.
• Experience with Office 365 / Microsoft 365 administration and IAM tooling.
• Familiarity with Entra ID, Intune and device provisioning processes.

Responsibilities

• Deliver high-touch IT support to executives and assistants.
• Serve as senior escalation point for complex desktop, mobility, and end-user issues.
• Support a global workforce across office, remote, and travelling users.
• Manage onboarding, offboarding, device provisioning, and user access requests.
• Participate in on-call rotation for critical technology needs.
• Maintain executive-ready spare devices and coordinate rapid replacements.
• Provide AV and conferencing support for board meetings and leadership events.

Skills

Endpoint Management

Office 365

IAM

Intune

Networking

Automation

Tools

Microsoft 365

Entra ID

Intune

Windows 11

Apple devices

Job description

Franklin Fitch is seeking a Senior IT Support Engineer to deliver high-touch end-user support for executives and a global workforce. The role covers onboarding, device provisioning, access management, and on-call rotations to ensure business-critical technology runs smoothly.

You will administer Microsoft 365, Entra ID, Intune, Windows 11, and Apple devices, providing desktop, mobility, and AV support on a global scale. office-based with some travel involvement.