Executive IT Support Specialist - White-Glove Onsite

Franklin Fitch; New York (NY); On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

High visibility role

Broad exposure across endpoint, ID, M0

Modern Microsoft and Apple tech

Process improvements opportunities

Fast-paced environment

Job summary

Franklin Fitch is seeking an Executive Support Specialist onsite in Midtown, New York. You will provide white glove IT support to senior executives and their assistants, owning issues end-to-end and serving as a senior escalation point across the business.

The role covers office, remote and international environments, managing devices (laptops, iPhones, Intune, Autopilot), AV and meetings, onboarding/offboarding, and contributing to process improvements through automation.

Qualifications

• 7 to 10 years of IT end user computing or service delivery experience.
• 3+ years supporting executives or VIPs in a white glove environment.
• Strong hands on experience with Microsoft 365, Entra ID, Intune, Windows 11 and Autopilot.
• Experience with Apple Business Manager, iPhone management and MFA.
• Strong conference room and video conferencing experience.
• Experience with ServiceNow or a similar ITSM platform.
• Polished communication skills with the ability to stay calm under pressure.
• High level of discretion when working with senior stakeholders.
• Comfortable with scheduled on call and occasional out of hours support.
• Authorized to work in the US.

Responsibilities

• Provide white glove IT support to senior executives and their assistants, owning issues through to resolution.
• Act as a senior escalation point for complex end user issues across the wider business.
• Support users across office, remote and international environments.
• Manage executive devices, including laptops, iPhones, Intune, Autopilot and Apple Business Manager.
• Support conference rooms, AV, executive meetings and business critical events.
• Manage onboarding, offboarding, hardware refreshes and IT assets.
• Maintain documentation, ticket quality and service levels.
• Participate in an on call rotation, including occasional evenings and weekends.
• Identify ways to improve the executive and end user experience through better processes and automation.

Skills

Executive support

VIP support

Microsoft 365

Entra ID

Intune

Autopilot

Windows 11

Apple Business Manager

iPhone management

MFA

Video conferencing

ITSM (ServiceNow)

ServiceNow

Communication skills

Discretion

On-call readiness

US work authorization

Tools

Microsoft 365

Intune

Autopilot

Apple Business Manager

Entra ID

MFA management

Job description

Franklin Fitch is seeking an Executive Support Specialist onsite in Midtown, New York. You will provide white glove IT support to senior executives and their assistants, owning issues end-to-end and serving as a senior escalation point across the business.

The role covers office, remote and international environments, managing devices (laptops, iPhones, Intune, Autopilot), AV and meetings, onboarding/offboarding, and contributing to process improvements through automation.