Senior IT Support Engineer — AI & Enterprise Apps

McKay Brothers, LLC; Oakland (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid vacation

Job summary

The McKay Group, based in Oakland, CA, is seeking a Senior Technical Support professional to join its US headquarters. This full-time onsite role reports to the IT/Facilities Manager and covers desktop support, software configuration, and AI-assisted administration.

Ideal candidates will have a 4-year degree or 6+ years in hardware/OS/cloud/AI, experience in desktop support, and familiarity with Windows, Mac, Android, and Linux. Proactive troubleshooting and strong communication are essential.

Qualifications

• 4-year degree and/or 6+ years experience in hardware, OS, Cloud, or AI.
• Experience in desktop support roles and/or Microsoft certification preferred.
• Familiarity with Windows, macOS, Android and Linux environments.

Responsibilities

• Provide senior technical support for staff desktop and technology needs.
• Respond to staff support requests and delegate where needed.
• Configure productivity software and enterprise tools.
• Utilize AI tools (Claude, ChatGPT, Gemini) via API calls and scripting.
• Install and configure hardware, OS, and software on desktops.
• Set up network connections and maintain documentation and training.

Skills

Desktop support

Jira

Cloud administration

AI scripting

Windows

Mac OS

Linux

Microsoft certification

Education

4-year degree

6+ years experience

Tools

Jira

Cloud consoles (Google/Microsoft)

Job description

The McKay Group, based in Oakland, CA, is seeking a Senior Technical Support professional to join its US headquarters. This full-time onsite role reports to the IT/Facilities Manager and covers desktop support, software configuration, and AI-assisted administration.

Ideal candidates will have a 4-year degree or 6+ years in hardware/OS/cloud/AI, experience in desktop support, and familiarity with Windows, Mac, Android, and Linux. Proactive troubleshooting and strong communication are essential.