Onsite Desktop Support Specialist — AI Tools, Cloud, Multi-OS

McKay Brothers, LLC; Oakland (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) match

Paid vacation

Life insurance

AD&D

Commuter benefits

EAP

Job summary

The McKay Group in Oakland, CA is seeking a Desktop Support professional for our US headquarters. This full-time onsite role reports to the IT/Facilities Manager and requires strong hardware/OS skills as well as familiarity with cloud services and AI tools.

You will provide desktop and facilities support, install hardware, configure OSs, manage network connections, and maintain documentation. Proficiency with Jira and cloud environments is expected; candidates should be able to lift up to 50

Qualifications

• 4-year degree or 3-5 years relevant experience required.
• Prior desktop support and Microsoft certification a plus.
• Experience with Windows, macOS, Android, and Linux environments.

Responsibilities

• Provide technical support for staff desktop and facilities needs.
• Use AI tools in administrative tasks.
• Installing new hardware components for desktops.
• Installing operating systems and software on desktops.
• Setting up network connections to desktops.
• Maintaining support documentation and training.
• Training and support of productivity software and cloud apps.
• Track tasks through Jira ticketing system.
• Remote field operations support.
• Facilities management (moves, desks, chairs, power) with physical demands up to 50 pounds.
• Experience with Windows, macOS, Android, and Linux (limited).
• Ability to learn other OS quickly and manage cloud interfaces.

Skills

Desktop support

Hardware installation

Windows OS

macOS

Linux

Cloud administration

Jira

AI tools (Claude, ChatGPT, Gemini)

Communication skills

Problem solving

Teamwork

Self-motivation

Education

4-year degree or 3-5 years relevant experience

Tools

Jira

Job description

The McKay Group in Oakland, CA is seeking a Desktop Support professional for our US headquarters. This full-time onsite role reports to the IT/Facilities Manager and requires strong hardware/OS skills as well as familiarity with cloud services and AI tools.

You will provide desktop and facilities support, install hardware, configure OSs, manage network connections, and maintain documentation. Proficiency with Jira and cloud environments is expected; candidates should be able to lift up to 50