Senior Information Technology Support Engineer

Addison Group; San Francisco (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Education reimbursement

Wellness stipend

Generous PTO

Family-planning benefits

Job summary

Addison Group is seeking a Senior IT Support Specialist for our San Francisco office. This hands-on role focuses on macOS environments, Google Workspace and Zoom administration, and advancing AI adoption across the organization.

You'll own onboarding/offboarding, manage device lifecycles, and partner with stakeholders on AI pilots, delivering operational improvements and a strong IT foundation for a growing tech-forward portfolio.

Qualifications

• 5+ years of progressive IT support in a corporate setting.
• Strong macOS support experience.
• Experience with Google Workspace and Zoom.
• Imaging, provisioning, and managing laptops/mobile devices.
• Experience using AI tools to build workflows, automations, or business solutions.
• User onboarding, offboarding, and identity/access management.
• Bachelor's degree required.
• Strong communication and customer-service mindset.
• Professional presence supporting high-profile stakeholders.

Responsibilities

• Provide Tier II/III support in a predominantly Mac environment.
• Support and administer Google Workspace, Zoom, Slack, Okta, Jira, Microsoft 365, and endpoint management tools.
• Manage onboarding, offboarding, access management, and device lifecycle processes.
• Support conference rooms, Zoom Rooms, and AV technologies.
• Serve as an escalation point for complex technical issues.
• Identify and implement process improvements and workflow automations.
• Support enterprise AI platforms and help users effectively leverage approved AI tools.
• Partner with stakeholders on AI initiatives, pilots, and rollouts.

Skills

macOS support

customer service

communication

stakeholder support

Education

Bachelor's degree

Tools

Google Workspace

Zoom

Slack

Okta

Jira

Microsoft 365

JAMF

Job description

Location: San Francisco, CA (5 days onsite per week)

Start Date: ASAP

Compensation: $100-120K + Bonus Eligibility

Benefits: Exceptional benefits package including medical, dental, vision, 401(k), education reimbursement, wellness stipend, generous PTO, family-planning benefits, and more.

I'm partnering with a highly respected private investment and operating organization that supports a diverse portfolio of businesses across technology, research, aviation, sustainability, and other industries. They are seeking a Senior IT Support Specialist to join their growing San Francisco office.

This is a unique opportunity for someone who enjoys hands-on IT support while also driving AI adoption, automation, and operational improvements across the organization.

Responsibilities

• Provide Tier II/III support in a predominantly Mac environment
• Support and administer Google Workspace, Zoom, Slack, Okta, Jira, Microsoft 365, and endpoint management tools
• Manage onboarding, offboarding, access management, and device lifecycle processes
• Support conference rooms, Zoom Rooms, and AV technologies
• Serve as an escalation point for complex technical issues
• Identify and implement process improvements and workflow automations
• Support enterprise AI platforms and help users effectively leverage approved AI tools
• Partner with stakeholders on AI initiatives, pilots, and rollouts

Requirements

• 5+ years of progressive IT Support experience in a corporate environment
• Strong macOS support experience
• Experience supporting Google Workspace and Zoom
• Experience imaging, provisioning, and managing laptops and mobile devices
• Proven experience using AI tools to build workflows, automations, or business solutions

Experience with user onboarding, offboarding, and identity/access management

Bachelor's degree required

Strong communication skills and a customer-service mindset

Professional presence and ability to support high-profile stakeholders

Preferred Qualifications

• Okta
• Slack
• Jira
• Microsoft 365
• JAMF
• IT certifications such as CompTIA, Google, Apple, Microsoft, or similar

Why Consider This Opportunity?

• Blend of IT Support, Systems Administration, IT Operations, and AI innovation
• Highly visible role supporting a growing office
• Opportunity to influence AI adoption and automation strategies
• Exceptional benefits package, including education reimbursement, wellness programs, generous PTO, and family-planning benefits
• Collaborative and high-performing technology team

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.