Senior IT Support & AV Specialist

The University of Texas at Austin; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

100% employer-paid medical coverage

Free Capital Metro bus rides

Retirement contributions

Paid vacation, sick time, and holidays

Career growth & professional dev

Job summary

The University of Texas at Austin is seeking a Senior Technical Support Specialist for University Housing and Dining on the Austin campus. You will be the first line of IT assistance for UHD, delivering desktop and AV support, diagnosing issues, and coordinating with vendors as needed.

This full-time, on-site role requires strong customer service, hands-on Windows expertise, and experience with peripherals and conference room tech.

Qualifications

• High School graduation or GED.
• Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.
• Three years of demonstrated experience in IT customer service and/or help desk environment.
• Knowledge of directory services and remote access tools.
• Knowledge of computer and peripheral operations, installation, and troubleshooting.

Responsibilities

• Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.
• Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
• Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.
• Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.
• Assist with IT inventory.

Skills

Microsoft products

IT help desk

Directory services

Remote access tools

Windows & Mac hardware

Education

High School diploma or GED

Tools

Citrix Virtual Desktop

Job description

The University of Texas at Austin is seeking a Senior Technical Support Specialist for University Housing and Dining on the Austin campus. You will be the first line of IT assistance for UHD, delivering desktop and AV support, diagnosing issues, and coordinating with vendors as needed.

This full-time, on-site role requires strong customer service, hands-on Windows expertise, and experience with peripherals and conference room tech.