Senior Technical Support Specialist

utaustin; United States; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical coverage

Transit benefits

Retirement contributions

Paid vacation, sick time, and holidays

Career growth

Job summary

University Housing and Dining at UT Austin seeks a Senior Technical Support Specialist to deliver desktop and AV support for UHD operations on the UT Main Campus. You will diagnose, repair, install, and upgrade hardware, software, and AV equipment to ensure optimal performance in a fast-paced university setting.

The role emphasizes customer service, problem solving, and timely resolution of issues, with opportunities to participate in UHD initiatives and special projects.

Qualifications

• High School graduation or GED.
• Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.
• Three years of demonstrated experience in IT customer service and/or help desk environment.
• Knowledge of directory services and remote access tools.
• Knowledge of computer and peripheral operations, installation, and troubleshooting.

Responsibilities

• Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users.
• Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems.
• Always provide excellent customer service.
• Operate and test the functionality of all AV and integrated conference rooms.
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays.
• Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
• Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications.
• Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.
• Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks.
• Perform other duties as assigned.
• Assist with IT inventory.

Education

High School graduation or GED

Job description

Job Posting Title: Senior Technical Support Specialist ----

Hiring Department: University Housing and Dining ----

Position Open To: All Applicants ----

Weekly Scheduled Hours: 40 ----

FLSA Status: Non-Exempt from FLSA ----

Earliest Start Date: Sep 11, 2026 ----

Position Duration: Expected to Continue ----

Location: UT MAIN CAMPUS ----

Job Details

General Notes

Benefits

• 100% employer-paid basic medical coverage
• Free Capital Metro bus rides
• Retirement contributions
• Paid vacation, sick time, and holidays
• Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

Purpose

The Senior Technical Support Specialist position is one of the first points of contact for technology support and solutions within University Housing and Dining (UHD). Provides computer desktop end-user support and audio-visual support by leveraging technical abilities to problem solve and assist the day-to-day operations of UHD. Assures computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio-visual equipment to ensure optimal performance.

Responsibilities

• Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.
• Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
• Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.
• Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.
• Assist with IT inventory.

Required Qualifications

• High School graduation or GED.
• Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.
• Three years of demonstrated experience in IT customer service and/or help desk environment.
• Knowledge of directory services and remote access tools.
• Knowledge of computer and peripheral operations, installation, and troubleshooting.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience managing a Citrix Virtual Desktop Environment.
• Experience supporting systems remotely.
• Experience supporting clients on-site /in-person.
• Excellent problem-solving and time-management skills.
• Demonstrated ability to learn quickly.
• Demonstrated ability to take initiative and prioritize multiple projects.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$70,000 + depending on qualifications

Working Conditions

• May work in all weather conditions
• May work in extreme temperatures
• May work around standard office conditions
• May work around electrical and mechanical hazards
• Repetitive use of keyboard at a workstation
• Use of manual dexterity
• Climbing stairs
• Climbing of ladders
• Lifting and moving

Work Shift

Monday - Friday, 8:00AM - 5:00PM. Hours and days may vary due to business needs.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest