Senior IT & AV Support Specialist

University of Texas at Austin; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employer-paid health insurance

Free Capital Metro bus rides

Retirement contributions

Paid vacation, sick time, holidays

Career growth & development

Job summary

University Housing and Dining at the University of Texas at Austin seeks a Senior Technical Support Specialist to be the first point of contact for desktop and AV support across UHD. You will install, diagnose, and repair hardware and software to keep day-to-day operations running smoothly.

This non-exempt, full-time role requires strong customer service, IT knowledge of Windows and Microsoft products, and the ability to work on-site at UT Main Campus.

Qualifications

• High School diploma or GED required.
• Three years installing and configuring Microsoft products (Windows and Office).
• Three years IT help desk or customer service experience.
• Knowledge of directory services and remote access tools.
• Knowledge of computer and peripheral operations, installation and troubleshooting.

Responsibilities

• Provide timely desktop and technology support to UHD end-users with excellent customer service.
• Test and maintain AV in conference rooms; diagnose projectors, microphones, and displays.
• Install, configure, repair, and upgrade Windows-based hardware and related equipment.
• Participate in UHD initiatives; attend meetings; perform special projects as assigned.
• Assist with IT inventory.

Skills

IT customer service

Problem solving

Education

High School diploma or GED

Tools

Microsoft Windows

Microsoft Office

Directory services

Remote access tools

Computers & peripherals

Job description

University Housing and Dining at the University of Texas at Austin seeks a Senior Technical Support Specialist to be the first point of contact for desktop and AV support across UHD. You will install, diagnose, and repair hardware and software to keep day-to-day operations running smoothly.

This non-exempt, full-time role requires strong customer service, IT knowledge of Windows and Microsoft products, and the ability to work on-site at UT Main Campus.