Senior Technical Support Specialist

University of Texas at Austin; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employer-paid health insurance

Free Capital Metro bus rides

Retirement contributions

Paid vacation, sick time, holidays

Career growth & development

Job summary

University Housing and Dining at the University of Texas at Austin seeks a Senior Technical Support Specialist to be the first point of contact for desktop and AV support across UHD. You will install, diagnose, and repair hardware and software to keep day-to-day operations running smoothly.

This non-exempt, full-time role requires strong customer service, IT knowledge of Windows and Microsoft products, and the ability to work on-site at UT Main Campus.

Qualifications

• High School diploma or GED required.
• Three years installing and configuring Microsoft products (Windows and Office).
• Three years IT help desk or customer service experience.
• Knowledge of directory services and remote access tools.
• Knowledge of computer and peripheral operations, installation and troubleshooting.

Responsibilities

• Provide timely desktop and technology support to UHD end-users with excellent customer service.
• Test and maintain AV in conference rooms; diagnose projectors, microphones, and displays.
• Install, configure, repair, and upgrade Windows-based hardware and related equipment.
• Participate in UHD initiatives; attend meetings; perform special projects as assigned.
• Assist with IT inventory.

Skills

IT customer service

Problem solving

Education

High School diploma or GED

Tools

Microsoft Windows

Microsoft Office

Directory services

Remote access tools

Computers & peripherals

Job description

Job Posting Title: Senior Technical Support Specialist

Hiring Department: University Housing and Dining

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Sep 11, 2026

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

Job Details:

General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage
• Free Capital Metro bus rides
• Retirement contributions
• Paid vacation, sick time, and holidays
• Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

Purpose

The Senior Technical Support Specialist position is one of the first points of contact for technology support and solutions within University Housing and Dining (UHD). Provides computer desktop end-user support and audio-visual support by leveraging technical abilities to problem solve and assist the day-to‑day operations of UHD. Assures computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio‑visual equipment to ensure optimal performance.

Responsibilities

• Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow‑up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.
• Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
• Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.
• Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.
• Assist with IT inventory.

Required Qualifications

• High School graduation or GED.
• Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.
• Three years of demonstrated experience in IT customer service and/or help desk environment.
• Knowledge of directory services and remote access tools.
• Knowledge of computer and peripheral operations, installation, and troubleshooting.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience managing a Citrix Virtual Desktop Environment.
• Experience supporting systems remotely.
• Experience supporting clients on‑site /in‑person.
• Excellent problem‑solving and time‑management skills.
• Demonstrated ability to learn quickly.
• Demonstrated ability to take initiative and prioritize multiple projects.

Driving Required

This job requires a class "C" operator’s driver’s license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver’s license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre‑employment, post‑accident, reasonable suspicion, random, return‑to‑duty, and follow‑up drug and alcohol testing).

Salary Range

$70,000+ depending on qualifications

Working Conditions

• May work in all weather conditions
• May work in extreme temperatures
• May work around standard office conditions
• May work around electrical and mechanical hazards
• Repetitive use of keyboard at a workstation
• Use of manual dexterity
• Climbing stairs
• Climbing of ladders
• Lifting and moving

Work Shift

Monday - Friday, 8:00AM - 5:00PM. Hours and days may vary due to business needs.

Required Materials

Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197.

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.