Senior IT Support Analyst, Prime Brokerage Tech

TD; New York (NY); On-site; USD 150,000 - 180,000; Full time

Job summary

TD Securities Prime Brokerage Technology Support is seeking a Senior IT Support Analyst to monitor and resolve incidents in a fast-paced production environment in New York. You will partner with business users, developers, and vendor teams to ensure reliability and timely processing of trades and client reporting.

The role emphasizes automation, documentation, change management, and on-call rotations, with opportunities to optimize operational risk and scalability through scripting and

Qualifications

• Bachelor’s degree in computer science or related field.
• Experience supporting business-critical applications in production.
• Strong troubleshooting and analytical skills.
• Experience with Windows and Linux environments.
• Knowledge of SQL and databases.
• Scripting or automation with PowerShell or Python.

Responsibilities

• Provide production support for Prime Brokerage and Securities Finance applications.
• Monitor application health, scheduled jobs, file transfers, and data processing workflows.
• Investigate and resolve production incidents and service disruptions.
• Coordinate with development, infrastructure, vendor, and business teams during issue resolution.
• Analyze logs and monitoring data to identify root causes.
• Develop and maintain runbooks, knowledge articles, and recovery procedures.

Skills

Troubleshooting

Production support

Windows

Linux

SQL

PowerShell

Python

Communication skills

Multi-priority management

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience

Tools

PowerShell

Python

SQL

Job description

TD Securities Prime Brokerage Technology Support is seeking a Senior IT Support Analyst to monitor and resolve incidents in a fast-paced production environment in New York. You will partner with business users, developers, and vendor teams to ensure reliability and timely processing of trades and client reporting.

The role emphasizes automation, documentation, change management, and on-call rotations, with opportunities to optimize operational risk and scalability through scripting and