Senior IT Support Analyst - Prime Brokerage Production

TD; New York (NY); On-site; USD 150,000 - 180,000; Full time

Job summary

TD Securities Prime Brokerage Technology Support is seeking a Technology Support Analyst to monitor, troubleshoot, and support production applications across Prime Brokerage and Securities Finance platforms in New York.

The role requires strong analytical and problem-solving skills, experience with Windows and Linux, SQL, and scripting (PowerShell, Python), and a proactive mindset to automate processes and improve service reliability.

Qualifications

• Experience supporting business-critical applications in a production environment.
• Strong troubleshooting and analytical skills.
• Experience working with Windows and Linux environments.
• Knowledge of SQL and relational databases.
• Experience with scripting or automation technologies such as PowerShell, Python, or shell scripting.
• Understanding of file transfer technologies including SFTP/FTP.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide production support for Prime Brokerage and Securities Finance applications.
• Monitor application health, scheduled jobs, file transfers, and data processing workflows.
• Investigate and resolve production incidents and service disruptions.
• Coordinate with development, infrastructure, vendor, and business teams during issue resolution.
• Analyze logs, system alerts, and monitoring data to identify root causes.
• Support client onboarding activities, application access requests, and operational readiness reviews.
• Develop and maintain support documentation, runbooks, knowledge articles, and recovery procedures.
• Participate in system change implementations, releases, and weekend support activities as required.
• Identify opportunities to automate support processes through scripting and tooling.
• Ensure incidents, problems, and service requests are managed in accordance with established support processes and audit requirements.
• Participate in production support rotations and escalation coverage.

Skills

Troubleshooting

Analytical skills

Windows

Linux

SQL

PowerShell

Python

Shell scripting

SFTP/FTP

Communication

Multitasking

Education

Bachelor's degree in Computer Science / Information Technology / Engineering

Tools

AutoSys

Dynatrace

Splunk

Job description

TD Securities Prime Brokerage Technology Support is seeking a Technology Support Analyst to monitor, troubleshoot, and support production applications across Prime Brokerage and Securities Finance platforms in New York.

The role requires strong analytical and problem-solving skills, experience with Windows and Linux, SQL, and scripting (PowerShell, Python), and a proactive mindset to automate processes and improve service reliability.